CloudContact CentresCXDigital TransformationGenesysNews MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI
AIArticlesChatbotsCloudContact CentresCXDigital TransformationOmnichannel 2024 Predictions: What business leaders should be focusing on
CloudContact CentresCXInsuranceNewsOmnichannelPCI-DSSSecurity & Compliance The Green Insurer selects IPI to deliver omnichannel strategy
AIArticlesCloudContact CentresCXDigital TransformationFirst Call Resolution FCRID & VOmnichannel The benefits of delivering personalised customer experiences
AIArticlesAutomationCall recordingCall recording & QMChatbotsCloudContact CentresCXDigital TransformationEXFirst Call Resolution FCRID & VInnovationInsuranceIntelligent Call RoutingOmnichannelVoiceWFM How insurers can improve customer experience amid skyrocketing complaints
AIArticlesAutomationContact CentresCXDigital TransformationEXInsuranceSpeech & Text AnalyticsWEMWFM How AI can transform insurance Contact Centres
ArticlesCareersPeople SheCanCode Spotlight Series: Kai Bentley, Senior Technology Business Partner at DFS
AIAnalyticsArticlesAutomationCall recording & QMContact CentresCXDigital TransformationEXOmnichannelSpeech & Text AnalyticsTrainingWEMWFM Super Agents assemble: the evolution of modern agents
CloudContact CentresDigital TransformationElasticCX CCaaSNewsRetail Hillarys expands partnership with IPI as it transitions from on-premise to cloud
Contact CentresNetworksPublic SectorTelephony IPI named a supplier on CCS’s Network Services 3 Framework
AIAutomationChatbotsCloudContact CentresCXDigital TransformationEXFirst Call Resolution FCRInnovationInsuranceOmnichannelPCI-DSSSecurity & ComplianceSpeech & Text AnalyticsVoice Insurance Edge feature: Now is the time to move on from legacy software systems
ArticlesCustomer SuccessPeople SheCanCode Spotlight Series: Annabelle Goymer, Head of Customer Success & Enablement
Contact CentresDigital TransformationInnovationNews Contact Centre Panel Selects IPI To Join Partnership Network
ArticlesCloudContact CentresDigital TransformationInfrastructureIT as-a-Service Why reducing cost to serve is essential in the “cost of doing business” crisis
