Events
Due to Covid-19 our event schedule has changed - please check for updates
Upcoming Events
Upcoming Webinar
28th January, 2021
This webinar will include industry leaders, Contact Centre specialists and clients discussing the future of the Contact Centre
Upcoming Event
20th May, 2021
This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.
Previous Events
Video on Demand
19th November, 2020
Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector
Video on Demand
16th September, 2020
Our interactive session with clients and chatbot experts bust some of the myths surrounding chatbots.
Video on Demand
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
Video on Demand
28th May, 2020
If your home-working agents are taking payment information from your customers then their systems must be PCI compliant.
Video on Demand
22nd April, 2020
With contact centres across the UK issuing warnings of long wait times and degraded service, the reasons many organisations are developing chatbots are clear.
Video on Demand
15th April, 2020
WFM with UKCCF - Our priority is to help you to help your business, your staff and your clients.
