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Online and face-to-face events – benefit from joining us, meeting your peers, chatting with industry experts and staying ahead of the game

Upcoming Events

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Previous Events


IPI Spotlight - 25th & 30th January 2024

25th January, 2024

Join us for our first IPI Spotlight event, illuminating the future of CX excellence in a face to face series, spanning the north and sound of England!


Journeys with Avaya

7th December, 2023

Join us at Frameless, Marble Arch in December to experience JOURNEYS with Avaya, the event where you’ll discover how to engage with customers and employees in more powerful ways through AI and automation.


UK National Contact Centre Conference 2024

26th September, 2023

Find us at Stand 16! Taking place on the top floors of the QEII Centre in Westminster in a private event suite with stunning views of the Houses of Parliament, Big Ben and Westminster Abbey, delegates will have the opportunity to meet and listen to award-winning contact centre professionals, whilst exploring the latest technology and meeting with potential partners in a small expo.

Video on Demand


11th July, 2023

This webinar will shed light on the risks and opportunities associated with the integration of Artificial Intelligence (AI) in insurance company contact centres.


RetailFest 2023

22nd June, 2023

IPI & Gamma are partnering with RetailFest 2023 for explosive retail innovation, networking & fun!


The BIBA Conference 2023

10th May, 2023

Join IPI & Avaya at Stand F92 for the 45th BIBA Conference alongside our Insurance partner, Blieve consulting.

Older webinars and videos are available on our Resources page.