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Due to Covid-19 our event schedule has changed - please check for updates

Upcoming Events

Upcoming Webinar


5th November, 2020

Our expert panel and industry speaker will discuss how to improve customer experience by utilising IPI Cloud AI to drive efficiencies and cost savings.

Upcoming Event


10th November, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.

Upcoming Webinar


26th November, 2020

This webinar will include industry leaders, Contact Centre specialists and clients discussing the future of the Contact Centre

Upcoming Event


20th May, 2021

This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.

Previous Events

Video on Demand


16th September, 2020

Our interactive session with clients and chatbot experts bust some of the myths surrounding chatbots.

Video on Demand


17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

Video on Demand


28th May, 2020

If your home-working agents are taking payment information from your customers then their systems must be PCI compliant. 

Video on Demand


22nd April, 2020

With contact centres across the UK issuing warnings of long wait times and degraded service, the reasons many organisations are developing chatbots are clear.

Video on Demand


15th April, 2020

WFM with UKCCF - Our priority is to help you to help your business, your staff and your clients.​​​​​​​

Video on Demand


8th April, 2020

Register for our FREE webinar where you will hear from our WFO Specialists on how to support and manage your home workers.

Older webinars and videos are available on our Resources page.