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Online and face-to-face events – benefit from joining us, meeting your peers, chatting with industry experts and staying ahead of the game

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Previous Events


IPI Spotlight: Unleashing the Hero within Your Agents

4th June, 2024

Gear up to explore mind-blowing strategies, dive into industry insights, and soak in success stories that will completely transform the way you empower your agents, turbocharge efficiency, and send customer satisfaction soaring!


BIBA 2024

15th May, 2024

We're exhibiting at BIBA 2024 with Genesys! Come and speak to us about super-charging your insurance Contact Centre on Stand D84!


Retail Technology Show 2024

24th April, 2024

We’re excited to be showcasing the latest Contact Centre solutions and digital innovations that revolutionise customer service for retailers at Stand 4B58!


IPI Spotlight - 25th & 30th January 2024

25th January, 2024

Join us for our first IPI Spotlight event, illuminating the future of CX excellence in a face to face series, spanning the north and sound of England!


Journeys with Avaya

7th December, 2023

Join us at Frameless, Marble Arch in December to experience JOURNEYS with Avaya, the event where you’ll discover how to engage with customers and employees in more powerful ways through AI and automation.


UK National Contact Centre Conference 2024

26th September, 2023

Find us at Stand 16! Taking place on the top floors of the QEII Centre in Westminster in a private event suite with stunning views of the Houses of Parliament, Big Ben and Westminster Abbey, delegates will have the opportunity to meet and listen to award-winning contact centre professionals, whilst exploring the latest technology and meeting with potential partners in a small expo.

Older webinars and videos are available on our Resources page.