Events
Due to Covid-19 our event schedule has changed - please check for updates
Upcoming Events
Upcoming Event
10th November, 2020
Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.
Upcoming Event
20th May, 2021
This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.
Previous Events
Video on Demand
16th September, 2020
Join our interactive session with clients to bust some of the myths surrounding chatbots.
Video on Demand
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
Video on Demand
28th May, 2020
If your home-working agents are taking payment information from your customers then their systems must be PCI compliant.
Video on Demand
22nd April, 2020
With contact centres across the UK issuing warnings of long wait times and degraded service, the reasons many organisations are developing chatbots are clear.
Video on Demand
15th April, 2020
WFM with UKCCF - Our priority is to help you to help your business, your staff and your clients.
Video on Demand
8th April, 2020
Register for our FREE webinar where you will hear from our WFO Specialists on how to support and manage your home workers.
