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Events

Due to Covid-19 our event schedule has changed - please check for updates

Upcoming Events

Upcoming Webinar

 

28th January, 2021

This webinar will include industry leaders, Contact Centre specialists and clients discussing the future of the Contact Centre

Upcoming Event

 

20th May, 2021

This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.

Previous Events

Video on Demand

 

19th November, 2020

Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector

Video on Demand

 

16th September, 2020

Our interactive session with clients and chatbot experts bust some of the myths surrounding chatbots.

Video on Demand

 

17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

Video on Demand

 

28th May, 2020

If your home-working agents are taking payment information from your customers then their systems must be PCI compliant. 

Video on Demand

 

22nd April, 2020

With contact centres across the UK issuing warnings of long wait times and degraded service, the reasons many organisations are developing chatbots are clear.

Video on Demand

 

15th April, 2020

WFM with UKCCF - Our priority is to help you to help your business, your staff and your clients.​​​​​​​

Older webinars and videos are available on our Resources page.