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Events

Due to Covid-19 our event schedule has changed - please check for updates

Upcoming Events

Upcoming Event

 

1st October, 2020

This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.

Upcoming Event

 

10th November, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.

Previous Events

Video on Demand

 

17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

Video on Demand

 

28th May, 2020

If your home-working agents are taking payment information from your customers then their systems must be PCI compliant. 

Video on Demand

 

22nd April, 2020

With contact centres across the UK issuing warnings of long wait times and degraded service, the reasons many organisations are developing chatbots are clear.

Video on Demand

 

15th April, 2020

WFM with UKCCF - Our priority is to help you to help your business, your staff and your clients.​​​​​​​

Video on Demand

 

8th April, 2020

Register for our FREE webinar where you will hear from our WFO Specialists on how to support and manage your home workers.

Video on Demand

 

11th December, 2019

Hear our Automation experts share their experience on how to deliver successful RPA projects in the contact centre.

Older webinars and videos are available on our Resources page.