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Due to Covid-19 our event schedule has changed - please check for updates

Upcoming Events

Upcoming Event


7th July, 2022

Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.

Previous Events

Video on Demand


19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market

Video on Demand


4th March, 2021

Based on a true SaaS delivery model, we have developed a suite of applications in the Cloud to improve CX

Video on Demand


19th November, 2020

Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector

Video on Demand


16th September, 2020

Our interactive session with clients and chatbot experts bust some of the myths surrounding chatbots.

Video on Demand


17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

Video on Demand


28th May, 2020

If your home-working agents are taking payment information from your customers then their systems must be PCI compliant. 

Older webinars and videos are available on our Resources page.