Events
Due to Covid-19 our event schedule has changed - please check for updates
Upcoming Events
Upcoming Event
7th July, 2022
Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.
Previous Events
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
Video on Demand
4th March, 2021
Based on a true SaaS delivery model, we have developed a suite of applications in the Cloud to improve CX
Video on Demand
19th November, 2020
Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector
Video on Demand
16th September, 2020
Our interactive session with clients and chatbot experts bust some of the myths surrounding chatbots.
Video on Demand
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
Video on Demand
28th May, 2020
If your home-working agents are taking payment information from your customers then their systems must be PCI compliant.
