Our partners help us to provide our clients with services and solutions that empower them to deliver best-in-class service.
We are continuously assessing and improving our approach and mindset, with input and involvement from every member of the IPI team. We are constantly challenging ourselves to improve our service and provide the highest standards to meet or exceed the needs and expectations of our clients.
Verint helps us to provide workforce engagement solutions with the highest customer satisfaction ratings in the industry. Efficiently plan resource, evaluate quality, and analyse voice and text interactions…
Customer Experience Champions.
For over 2 decades, we have been championing great customer experiences for some of the UK’s biggest brands. Our clients and partners value us for our partnership ethos: if it doesn’t work for you then it doesn’t work for us. We are driven by our passion for integrity, ownership, energy and innovation.
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations migrate their contact centre operations to the cloud 21 February 2024, London – IPI,...
Delve into the three prominent customer experiences trends shaping the financial services landscape in 2024.