Start putting the connected customer first with an omnichannel approach.
More than 59 million people in the UK now use a smartphone, creating a landscape where fast, connected, and personalised service is no longer a nice-to-have – but a competitive essential. And yet, despite its size, the UK insurance Contact Centre is still playing catch up to meet customer expectations.
How we can help you to optimise your insurance Contact Centre
In an age where 76% of people don’t want to speak to an agent for simple service tasks – like signing up for a new insurer or checking their premium – an omnichannel approach is essential.
Inflexible legacy systems
Out-of-date systems can account for significant issues with agent productivity, customer experience and TCO. To make migrating to a new cloud system as frictionless and cost-effective as possible, we provide AI, automation and integration services.
Digital transformation
Whether evolution or revolution is your strategy, we ensure end-of-life technologies are replaced with innovative and reliable solutions that deliver the features and benefits you need.
Empowering meaningful interactions
First contact resolution
Investment in FCR brings significant short- and long-term benefits. Anticipating needs and delivering customers to the most appropriate resource quickly pays dividends in increasing revenues and reducing customer churn.
Competitive advantage
Consumer-driven business strategies and staying ahead in a multi-channel world can make or break an insurance institution. We can help you take all the steps necessary to stay ahead of the competition and enable you to attract and retain customers.
The age of the connected customer
Security & compliance
Having a secure environment will mean you tick many of the compliance boxes, as well as creating a great service for your customers. Our intelligent security solutions are designed to simplify your compliance requirements.
Using AI to insure a great customer experience
Ageas decided to enhance its customer choice by introducing AI and voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre agents for complex inquiries. The delivery saw an overall reduction of 40-45 seconds per fully-verified call.
Altus Insurance Capability Framework
The Altus Insurance Capability Framework summarises the core capabilities of our expertise in the Insurance industry, and highlights where we fit within its model.
Consultancy services for Insurers
Our consultancy and technology solutions help insurance organisations to transform the Contact Centre experience, enabling you to connect and deliver the fast and seamless resolutions customers expect across all voice and digital channels.
Contact us to find out more
Latest updates
News
05 April, 2024 – London – IPI, the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail Technology Show, the flagship event for retail, in...
Blog
The continued cost of living crisis is expected to affect consumers over the course of the year ahead, with an increasing number of people facing into financial hardship, many for...
Upcoming Event
24th April, 2024
We’re excited to be showcasing the latest Contact Centre solutions and digital innovations that revolutionise customer service for retailers at Stand 4B58!
