How we can help you to optimise your public sector Contact Centre
Today, 76% of millennials are afraid of speaking over the phone. Having a variety of contact options will allow customers of all ages and abilities to find a speedy and frictionless resolution to their concerns.
Cost optimisation
The use of automated technology not only promotes efficiency but helps to streamline your business and reduce your operating costs. Our automation technologies, coupled with our experience in the public sector, can help reduce costs whilst delivering business value.
Servicing demand
Any new technologies you implement should be fully connected, sustainable for future improvements and offer opportunities for automation. Our consultants can help you review your current situation and advise how to better service your customers.
Ensuring everyone has access to customer service
Vulnerable customers
Combining data and technology to create actionable intelligence, accelerating the flow of information between public services. This enables intervention at the right time and ensures everyone can reach the service and help they need, when they need it. Our consultancy and analytics tools can help you achieve just that.
Security & compliance
Managing data across disparate sources and models creates significant data security challenges. We are experts in balancing requirements for safeguarding data and secure access, while also delivering exceptional service.
Tune into the voice of the customer
Remote working
Building a flexible workplace strategy involves leveraging digital technologies to keep employees engaged, and operations running while protecting access to systems. We offer the right advice and technologies to foster a remote working culture that’s balanced, efficient, and productive.
We are an approved supplier to the UK public sector on the Network Services 2 (NS2) RM3808 framework, managed by Crown Commercial Services.
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Lot 1: Data Access Services – Provision of connectivity services, enabling Site-to-Site or Site to cloud inter-connectivity
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Lot 5: IP Telephony Services – Provision of end-to-end IP telephony services with the ability to connect to the PSTN
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Lot 13: Contact Centre Services – Provision of call/contact centre services for the use of Buyer employees only
We are an approved supplier to the UK public sector on the G-Cloud 13 framework (RM1557.13), managed by Crown Commercial Services.
- Lot 1: Cloud hosting – Cloud platform or infrastructure, which allows buyers to deploy, manage and run software, and provision and use processing, storage or networking resource
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Lot 2: Cloud software services – Applications which are accessed over the internet and hosted in the cloud
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Lot 3: Cloud support services – To help set up and maintain cloud software or hosting services. Includes Cloud migration planning, set up and migration, security services, quality assurance and performance testing, training, ongoing support
Strengthening access security while reducing total cost of ownership
With easy access to its network, applications and resources by staff and partners being a crucial element of Gloucestershire County Council’s ‘Agile Working’ initiative, the council needed to enhance its access strategy with a single security solution; multi-factor authentication.
Higher Education
IPI helps higher education institutions improve their business outcomes by providing Contact Centre services and solutions that enhance student engagement and support. By streamlining communication channels and improving response times, universities and colleges can increase student satisfaction, retention, and ultimately, their bottom line.
Consultancy services for the Public Sector
Our consultancy team helps public sector organisations “switch on” to customer signals, helping them to deliver a seamless customer experience, even for the most complex and sensitive interactions.
Contact us to find out more
Latest updates
News
Retailer selects IPI’s Contact Centre as a Service solution to evolve telephony operations and begin its migration to the cloud 12 September 2023, London – IPI, the Contact Centre specialist...
Blog
From increased customer satisfaction and loyalty to reduced handling time and improved first-call resolution, here are five benefits of delivering personalised customer experiences!
Upcoming Event
7th December, 2023
Join us at Frameless, Marble Arch in December to experience JOURNEYS with Avaya, the event where you’ll discover how to engage with customers and employees in more powerful ways through AI and automation.
