Our bespoke development and integrations services can turbo-charge your Contact Centre operations and, with it, allow you to upscale your business ambitions.
Your Contact Centre platform should be a launchpad for innovation; it shouldn’t define the limit of your potential which is why it’s so important to consider applications, integrations and development.
Built for your environment
If you need help integrating siloed systems, or you want to add bespoke features and functionality to your Contact Centre platform, our highly-experienced developers can project manage the entire process for you, helping you maximise the potential of your Contact Centre solutions.
We are problem-solvers; however complex the challenge, our developers can build the right solution for you
Add value across your organisation
Your customers expect more. Our developers can help you meet and even exceed these expectations.
Whether your goal is to reduce average handling time or to increase first-call resolution, our services will empower your agents, enhance your customer experience and remove complexity from your back-end systems.
With a skillset that includes integrating AI and business applications into customer experience platforms, our engineers know how to add value across your entire operations.
Remove risk from the development process
Whenever possible, the IPI team will take a modular approach to your custom software development project, enabling you to see and test the results of our work at the earliest possible opportunity. As well as accelerating ROI, this provides reassurance that the project will deliver the outcomes you want.
Working with us is never a risk.
Developed in partnership with you
Our development team has worked in all types of Contact Centres, in all types of industries. We are skilled at adapting our approach to suit differing processes and practices. But there’s one thing that all of our engagements have in common: our unwavering focus on delivering the results that matter most to your organisation.
Quick results with no compromise on quality
We have one of the largest in-house teams of developers specialising in customer experience solutions in the UK. Our highly experienced team is made up of problem-solvers, who have customised a huge variety of CRM, telephony, communications and Contact Centre applications, from a wide range of vendors.
No challenge is too complex.
Find out how we can supercharge your Contact Centre solution
We enable organisations to adopt game-changing solutions with minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.
““We can design automated outbound campaigns to complement and extend beyond our existing inbound contact centre and outbound agent campaigns. This way, we provide customers the ability to expedite their agent-based interaction and we improve our customer satisfaction levels.””Julian Bond, CIO at Hillarys
““Our customers are eager to connect with us via an increasing range of communications channels; IPI plays a pivotal role helping us select the solutions that best meet these needs and is always mindful that any new tools must integrate with our existing technology stack so we can maximise the value of our previous investments. Over the years, IPI has become much more than a supplier to us, they are a fully trusted partner with an innovative mindset that is rare in the industry. Their unwavering focus on the contact centre market together with their in-house developer capabilities, means IPI has both the vision and the capabilities to help us realise our digital transformation plans.””Julian Bond, CIO at Hillarys
IPI, the Contact Centre specialist, today announced that it has partnered with Verint®, (Nasdaq: VRNT), The Customer Engagement Company™, to deliver a new and complete enterprise-grade Workforce Engagement (WFE) solution portfolio to its clients.
The hybrid workforce is continuing to make waves, two years on from its arrival as the new normal. Today, 83% of workers prefer the hybrid model, and with Contact Centres now adopting the tools to enable agents to efficiently work from home, it has never been easier to meet these employee expectations.