Cloud transformation is easy when you have a partner that can guide the way. Our consultants, architects and engineers have decades of experience in guiding Contact Centres into the future. We can help you implement cloud Contact Centre solutions that improve the customer experience, deliver efficiency and support your teams. Migrate to cloud. We make it easy.

Contact Centre solutions tailored for your business
You’re facing risk and cost every day that you stay on-premise. It’s harder and more expensive to adapt to meet the changing needs of your customers.

Empower your business Know your customers
Contact Centre technology should empower you to know your customers and intelligently respond to them when and how it suits them. It should enable IT teams to deliver what your business needs with value that exceeds its cost. And it should prepare you for the convergence of artificial intelligence, digital and cloud. If yours doesn’t, it might be time for a change.
We make cloud transformation easy for you.
We’re here to help implement the right technology and migration path for your Contact Centre
Our team of consultants all have a background in the Contact Centre industry and are equipped with the expertise and knowledge to recommend the best solutions to fit your business and desired business outcomes.
Why move to the cloud? Unparalleled reliability, consistent experiences no matter how your customer contacts you and improved Contact Centre efficiency.
Enable Self-Service
Make it easy for your customers to find answers to their questions and solve their problems quickly
Automation
Improve the customer experience and reduce pressure on your agents
Workforce Optimisation
Shine a light on the needs of your agents, customers and organisation to give you a clear path to optimal resourcing
Voice of the Customer
Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics
Omnichannel
Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support personnel
Work from home
Easy to deploy a work from home or flexible working policy where your systems can be accessed from anywhere and at any time
Security and compliance
Built in security features, including application role-based authentication. Meet compliance standards and simplify your requirements while supporting and enhancing the customer experience
Highly flexible
Upscale and downscale in real time as and when you need it providing you with a very agile business
Accelerate interactions and transform the agent experience
Accelerate your migration with our proven roadmap
Our consultants have helped numerous Contact Centres migrate to a comprehensive cloud solution. Over the years, we’ve refined our methodology and optimised our approach. Cloud transformation made easy.
We use a 5 step process:

Strengthen your employee and customer experiences with cloud Contact Centre technologies for SME and enterprise.
With one of the UK’s largest teams of Contact Centre certified engineers across Avaya’s full portfolio, we are best placed to manage and extend your Avaya investment and recommend new capabilities.
Our experienced consultants, architects and developers can build integrations with your CRM and in-house apps, and also develop additional functionality.
Built to be ‘business user’ friendly, allowing the operation to control omni-channel customer orchestration.
ElasticCX CCaaS provides organisations of any size with access to next generation contact centre capabilities. Designed to remove the barriers typically associated with rapidly deploying contact centre technology, at any scale.
Phone, email, chat and more – all through a single simple interface. Move your Contact Centre to the cloud for unprecedented connectivity and a 360° view of the customer.
Genesys Cloud CX is ready for use with outbound campaigns and includes a host of advanced features, including workforce optimisation, AI, speech recognition and chatbot.
Assets
Visit our resources page to find out more
Latest updates
News
IPI to share experiences as key Genesys Partner at APAC conference 16 - 18 May 2023
Blog
In today's digital age, learn how debt collection Contact Centres can leverage the power of digital channels.
Upcoming Webinar
23rd June, 2023
This webinar will shed light on the risks and opportunities associated with the integration of Artificial Intelligence (AI) in insurance company contact centres.