Avaya Partner

We are the Avaya Diamond partner that can harmonise your people, processes and platform to drive maximum value from your Avaya investment.

We have been Avaya’s top tier partner for over 20 years and have both one of the largest and highly accredited Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from legacy Nortel systems and outbound dialling to the very latest WFO, AEP, AI and One Cloud capabilities.

Your Avaya partner for innovation

We were the first Avaya partner to deliver webchat and video calling on the platform. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, we remove the barriers of integration between legacy business software applications and the CCaaS API world.

Evaluate. Support. Refine. Optimise.

We can help you maximise the potential of your investment.

Wondering if your Avaya investment or current Avaya partner could achieve more?

Many companies invest heavily with Avaya technologies and platforms but fail to achieve optimal infrastructure performance. This leads to inefficiencies and lost potential.

Our consultants can help you unlock value and improve the customer experience.

Our proven consulting methodologies will help you unlock value and improve your customer experience

Expert support. Perpetual improvement.

As an Avaya Diamond partner with a vast amount of Avaya-certified engineers, we have the depth of talent, as well as the time-honed processes, to meet any challenge your Contact Centre might face. Our proactive monitoring capabilities mean that we can often resolve issues before you know there’s a problem.

Our mission is to keep on developing and delivering cutting-edge services and applications to match the needs of your business and your customers

Avaya OneCloud CCaaS

Connect everything – voice, chat, messaging and social for the Everything Customer. Synchronise employees, resources, insights, processes and knowledge across the entire organisation to maximise performance and build brand advocacy, all served from a hassle-free, always-on, secure cloud.

Make every experience as seamless and connected as possible

Assets

Amplify performance. Streamline costs.

Our Avaya Support and Optimisation programme – We start with a complete audit of your Avaya estate, contact centre operations and technologies. Our consultants look for opportunities to streamline processes and activate features so that your agents can achieve more, while your customers get the help they need in less time.

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How IPI helped Securitas

Following a full audit from us, we were able to proactively identify any potential points of failure. We then went on to devise and deliver a plan to reconfigure the systems, eradicating any possible weaknesses, however slight.

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“Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.”

Steve Joyner
Avaya Managing Director – UK & Ireland

Contact us to find out more

“Implementing not one but two new contact centre solutions all whilst working remotely for the first time was something we never thought would be possible. Delivering the end solution with IPI during lockdown enabled us to continue to support both our existing customers and a whole new set of customers in home-schooling parents at a very critical time for education, whilst also making us resilient for the future.”

Zoe Router, Customer Experience Director at Findel

“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall, Head of IT at Money Advice Trust

“IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.”

Steven Dick, Infrastructure Engineer III at ARI Fleet

“IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.”

Omar Abu-Rish, Securitas Operations Centre Manager at Securitas

“IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class solutions. Their insights and expertise have been invaluable to our business and we look forward to the future of the relationship. Not only do they provide great support they also help frame projects and software implementation to ensure they are delivered effectively.”

Samuel Newman, Deputy to Operations Director at Complete Cover Group

“IPI went above and beyond to get additional licenses set for us as the lockdown took hold. These were essential to us being able to service our customers.”

Pete Clinksales, IT Manager at Best at Travel

Latest updates

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Company awarded three-star rating in recognition of “world-class” workplace IPI, the Contact Centre specialist, today announced that it has been named as one of the Best Companies to Work for...

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