Resources
Sharing our expertise, insights and knowledge with you
Video
Discover ElasticCX Contact Centre as a Service, designed to put innovation into the hands of any business. Our solution is built to be ‘business user’ friendly, empowering your operations to control omnichannel customer orchestration seamlessly. Do you want to supercharge your customer experience? Watch this video to see how ElasticCX CCaaS can help!
Datasheet
ElasticCX Service Recovery is our voice Contact Centre as a Service recovery solution, designed to be the lifeline for businesses facing sudden shifts in demand, operational upgrades, or worst-case scenarios like disaster recovery and security breaches. Our CCaaS Service Recovery empowers businesses to swiftly address challenges to ensure uninterrupted customer engagement.
Datasheet
ElasticCX CCaaS is a flexible, unified solution for managing your omnichannel customer service that helps your people’s time and your budget go further. It has the latest industry standard Contact Centre features ready to use straight out the box, with a highly configurable API architecture to bring your own additional services, all protected by robust cloud security. Read about it here.
Datasheet
Pauseable is an automated pause and resume solution designed for any organisation processing card payments over the phone or screen via Pay By Link. It has been created by IPI to ensure that phone and screen recordings are automatically paused while confidential information is being exchanged, ensuring that no sensitive card data is held in the recording estate.
Video
Hear from Sat Sanghera, CEO of IPI, on how tech is drastically improving the client experience. Marking the launch of this year’s E2E Tech100 track, The Independent spent 100 seconds with three entrepreneurial UK businesses excelling in the tech space.
Report
This is the 21st annual report looking at the structure of the industry from an analytical and statistical viewpoint, and to state technology penetration rates. This piece of market analysis is based upon a foundation of fact: the numerical analysis of a database of over 5000 UK Contact Centres, called ‘The UK Contact Centre Directory”.
Report
The Inner Circle Guides are a series of analyst reports investigating key business issues and the customer contact solutions that can help, along with various use cases, the reality of implementing and using these technologies and a view on what the future holds. Read this report to learn about remote and hybrid working in today’s Contact Centres.
Report
The UK Contact Centre Decision-Makers’ Guide (2024 – 21st Edition) is the major annual report studying the performance, operations, technology and HR aspects of UK Contact Centre operations. It identifies seven of the major pain points and issues that affect the Contact Centre industry.
Brochure
The retail sector is constantly evolving to keep pace with changing shopping habits and the dawning of a new, more digitally enlightened, consumer. IPI has unrivalled experience delivering customer experience and Contact Centre solutions for retailers. Read to find out more.
Case Study
Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.
eBook
The insurance sector has experienced a volatile few years with the pandemic and economic downturn that followed. The number of insurance Contact Centres shrank, as carriers sought to mitigate the impact of lower profits, increased competition, higher compliance costs and greater use of price comparison websites. Read this eBook to find out how to overcome the decline in customer satisfaction.
Brochure
With customer expectations at an all-time high, but satisfaction at an all-time low, insurers and brokers need to look at the heart of their customer service operations – the Contact Centre – to rise above the competition and retain market share. That’s where IPI comes in.
