Skip to main content

Resources

Sharing our expertise, insights and knowledge with you
  • Filter by type of collateral

Case Study

 

The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. Hillarys remains committed to enhancing its operations and its staged migration to the cloud clearly underlines this.

Video

 

Join us for an exclusive interview diving into the mega trends shaping the Contact Centre industry in 2024! Discover insights on SaaS Adoption, Omnichannel, AI & Automation, Super Agents, Data & Insights in our new IPI Converse series.

Video

 

Discover what sets us apart and delve into the areas that define IPI. From innovative solutions to our core values, this video breaks down what IPI is all about.

Video

 

In ‘On Hold & On The Road,’ IPI personalities will pick up special guests in the Contact Centre industry for a unique spin on the popular Carpool Karaoke format. Together, they will embark on a road trip, harmonising with parodies of popular tunes and engaging in insightful conversations related to customer experience.

Video

 

The theme for July in our #IPIWellnessWednesday series is Vulnerable Customers – we take look at what options are available to Contact Centres to uplift, support and empower agents working with vulnerable customers.

Video

 

The theme for June in our #IPIWellnessWednesday series is Contact Centre Fitness – we share ideas, strategies and tools that put Contact Centres on track to bring home the gold medal for Contact Centre fitness. Let’s take a look at what Craig, our Head of Consulting, has to say about how you can achieve peak Contact Centre fitness.

eBook

 

In this eBook, we delve into the core elements of exceptional customer contact, drawing on best practices for turning your Contact Centre into a centre of CX excellence.

Datasheet

 

Take a look at this comprehensive glossary of the terminology surrounding the world of artificial intelligence (AI) and AI in Contact Centres. 

Video

 

The theme for May in our #IPIWellnessWednesday series is Training and Enablement – prioritising this is crucial for high-performing Contact Centres. Let’s take a look at what options are available to revitalise training programmes and plans with Craig, Head of Consulting. 

Video

 

The theme for April in our #IPIWellnessWednesday series is Stress Awareness. Craig Farley, Head of Consulting at IPI, talks about the pain points that can effect manager and agent stress levels and shares tips for de-stressing your Contact Centre.

Video

 

Are you tired of dealing with confusing and complex Contact Centres? IPI is here to simplify the process and make it easier for businesses to provide top-notch customer support.

Video

 

At IPI, we help the higher education industry to deliver Exceptional Customer Contact through innovative services and solutions. Watch this video to find out more information!