Skip to main content

Resources

Sharing our expertise, insights and knowledge with you
  • Filter by type of collateral

Brochure

 

The retail sector is constantly evolving to keep pace with changing shopping habits and the dawning of a new, more digitally enlightened, consumer. IPI has unrivalled experience delivering customer experience and Contact Centre solutions for retailers. Read to find out more.

Case Study

 

Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.

eBook

 

The insurance sector has experienced a volatile few years with the pandemic and economic downturn that followed. The number of insurance Contact Centres shrank, as carriers sought to mitigate the impact of lower profits, increased competition, higher compliance costs and greater use of price comparison websites. Read this eBook to find out how to overcome the decline in customer satisfaction. 

Brochure

 

With customer expectations at an all-time high, but satisfaction at an all-time low, insurers and brokers need to look at the heart of their customer service operations – the Contact Centre – to rise above the competition and retain market share. That’s where IPI comes in.

Case Study

 

As an established Genesys specialist with a shared commitment to customer-centricity, IPI had the perfect expertise and values to steer Motability Operations Ltd’s Contact Centre towards a new era of excellence based in the cloud.

Video

 

Join Dave Glasgow (Sales & Marketing Director at IPI), Stuart Pendleton (Specialist Consultant in Insurance Sector) and Isaac Richardson (New Business Acquisition Manager) as they discuss the challenges facing the Insurance sector and the opportunities present in Contact Centres for businesses to overcome these challenges.

eBook

 

In this eBook, we reveal the strategies into how retailers can transform their service personalisation and customer experience. Read more to find out why personalisation matters and the rise of digital, automation and AI, interaction analytics, the explosion of data, and regulation.

Video

 

IPI’s new contact centre-themed carpool karaoke series, ‘On Hold & On The Road’ is almost here! Catch a ride with Legacy Dave, Super Agent Jack, and Salesman Sam as they embark on a road trip, discussing the limitless opportunities of cloud-based technology, the woes of sticking with outdated legacy systems, and harmonising with parodies of popular tunes!

Case Study

 

Liberata, a leading service provider in the UK, embraced innovation by transitioning its systems to the cloud with Genesys Cloud, aiming for greater flexibility and adaptability.

Video

 

Join us for an exclusive interview diving into how IPI prioritises collaboration, partnership, and cultural fit in driving client satisfaction as well as the importance of adapting to meet client…

Video

 

In this video, we show you how IPI can help bring your customer service game to new heights through personalisation, self service, cloud solutions, scalability, intelligent routing, real-time analytics, security and compliance.

Case Study

 

The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. Hillarys remains committed to enhancing its operations and its staged migration to the cloud clearly underlines this.