Resources
Sharing our expertise, insights and knowledge with you
Report
ContactBabel: UK Retail Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Retail sector.
Report
ContactBabel: UK CC Verticals (Outsourcing)
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Outsourcing sector.
Report
ContactBabel: UK CC Verticals (Insurance)
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Insurance sector.
Report
ContactBabel: UK CC Verticals (Finance)
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Finance sector.
Report
ContactBabel: AI in UK Verticals (Retail)
This ContactBabel report looks at the major issues affecting Retail Contact Centres and how AI technology is stepping in to help.
Report
ContactBabel: AI in UK Vertical (Outsourcing)
This report from ContactBabel identifies the leading pressures on Outsourcing Contact Centres and presents AI-enabled strategies to overcome them.
Report
ContactBabel: AI in UK Vertical (Insurance)
This ContactBabel report analyses the key challenges facing the Insurance sector and its Contact Centres, and highlights the AI-driven solutions best equipped to solve them.
Report
ContactBabel: AI in UK Verticals (Finance)
This ContactBabel report quantifies the main pressures and issues most affecting the Financial Services sector and their Contact Centres, and identifies the AI-enabled solutions that can best address them.
Video
Driving Innovation: Fostering a Culture of Creativity in Business
Join Sat Sanghera (CEO, IPI) and Jane Dance (Head of Marketing, IPI) as they explore the power of innovation and how IPI creates a culture of creativity to drive growth and enhance customer experience.
Brochure
IPI for Finance
Read about how financial providers need to prioritise the customer journey, making sure that the heart of their customer service operations – the Contact Centre – offers the experience that today’s customers crave.
Video
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
Brochure
IPI for BPO
We partner with BPOs to deliver tailored Contact Centre and customer experience (CX) solutions that align with the sector’s unique operational requirements, while readying for future demands.
