Resources
Sharing our expertise, insights and knowledge with you
Whitepaper
Collections functions within organisations, as well as debt recovery agencies, are going to have to tackle some challenging customer interactions in the coming months – so having a good customer…
Whitepaper
Utilities providers are going to have some difficult conversations with customers who can’t, or won’t, pay their bills – so having a good customer experience and positive Contact Centre interactions…
Brochure
IPI’s dedicated PCI solution is hosted in the IPI Cloud – a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors.
Brochure
IPI’s VoiceConnect is delivered from the ground up to support internet facing services and supports multiple cloud native services.
Brochure
Amongst other services, we monitor your systems, apply patches, protect against viruses and security vulnerabilities, and ensure backups are performing successfully. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
Datasheet
IPI’s client-facing Service Delivery Management discipline can help to drive customer needs and requirements within an ever-changing technology-led spectrum and to assist our clients continued growth and success.
Case Study
IPI recommended a move to Genesys Cloud to meet Boden’s needs as a modern contact-centre while enabling a safe transition of its contact centre agents to a home-working environment.
Whitepaper
It’s safe to say that Contact Centre IT landscapes are complex environments, and there are many challenges that come with this vast range of
software, such as ensuring agents have the right tools to do their job properly, or making sure customer queries can be solved efficiently across multiple channels – but one challenge is rarely talked about. The hidden costs of licencing.
Whitepaper
Whilst the world of hybrid-work is here to stay, the PCI industry has never been so busy – and the rules remain the same. Read IPI’s best practices on how to ensure your hybrid Contact Centre is doing everything it can so that agents and customers alike remain compliant and secure.
Brochure
IPI Cloud provides you with the assurance needed to grow. We offer an enterprise-grade infrastructure that operates across five tier-3 data centres.
Brochure
Remove sensitive card data with Pauseable – no agent interaction required. Seamlessly integrates with Avaya, Genesys, Nice CXone and Verint.
Brochure
From complex contact routing, to simple name changes, our MACD service has been created to easily and simply facilitate any changes needed to your system.
