Resources
Sharing our expertise, insights and knowledge with you
Product Sheet
Reducing PCI Risk During Live Voice Payments with AgentPay
Live voice payments remain one of the highest PCI risk points for many contact centres. Agent Pay enables customers to enter payment details securely during live calls without agents hearing…
Product Sheet
Secure, invisible in-channel payments with Pay By Link
Pay by link enables organisations to collect payments securely through digital links delivered via the customer’s channel of choice. With hosted payment pages, tokenisation and PCI DSS-aligned deployment, businesses can…
Product Sheet
Compliance without disruption with Pausable
Pausable helps contact centres maintain PCI compliance by automatically pausing recording, transcription and analytics capture during payment interactions. This allows organisations to protect sensitive payment data whilst retaining valuable conversation…
Product Sheet
Reducing payment handling time with IVR Assist
IVR Assist enables secure, agent-free payment capture through configurable IVR journeys, helping contact centres reduce PCI exposure and lower handling time for routine payment interactions, With DTMF isolation, tokenisation and…
Podcast
AI in contact centres: the future of customer experience
In this episode of the IPI Converse series, host Craig Farley sits down with AI expert, Iain Bennett to explore how artificial intelligence is transforming customer service, contact centres, and the future of the CX.
Podcast
Keep your contact centre stress free with IPI Managed Services!
Still running your contact centre on legacy, on-premise technology? It might be costing you more than you think. Whether you’re exploring CCaaS, struggling with on-premise maintenance, or planning a move to the cloud, this conversation offers practical insights from leaders who have guided hundreds of successful migrations.
Video
From legacy to cloud contact centre: the easy win
In this Ryder Cup-inspired spoof, watch how a “legacy contact centre” struggles with the wrong equipment (a hockey stick!), ending up in bunkers, water hazards, and frustration, while the “CCaaS” player swings smoothly down the fairway, hitting every shot perfectly.
Video
On-prem contact centre vs. CCaaS - who hits the CX bullseye?
Still relying on legacy, on-prem contact centre tech? Watch what happens when an outdated system goes dart-to-dart with a modern CCaaS-powered experience. In this spoof showdown, we put “Phil ‘The Patch’ Taylor” against “Luke ‘The Cloud’ Littler” in a fun battle of CX platforms.
Video
Ace your CX game - Why cloud contact centres win
Still playing with outdated tech in a cloud-first world? In this video, we serve up the ultimate match: legacy on-prem contact centres vs modern CCaaS platforms. Spoiler: only one of them hits the sweet spot.
Podcast
The CCaaS partner opportunity you can't ignore!
Evolving Together is a brand-new partner programme for businesses wanting to up their CX game with ElasticCX, our omnichannel Contact Centre-as-a-service solution. In this video, ElasticCX Channel Manager, Chris Gray, and ElasticCX Product Owner, Ian Nash, discuss how the ElasticCX platform and our partner-first approach can help you grow your business fast.
Podcast
Elevating Client Success: The Power of Collaboration
Join us for an exclusive interview diving into how IPI prioritises collaboration, partnership, and cultural fit in driving client satisfaction as well as the importance of adapting to meet client…
Datasheet
Cloud PCI
Cloud PCI is designed to simplify the process of achieving PCI compliance – providing a secure environment for your Contact Centre to manage the payment process and enabling your agents to focus on providing the exceptional service your customers expect. Find out more!
