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Datasheet

 

Pauseable is an automated pause and resume solution designed for any organisation processing card payments over the phone or screen via Pay By Link. It has been created by IPI to ensure that phone and screen recordings are automatically paused while confidential information is being exchanged, ensuring that no sensitive card data is held in the recording estate.

Video

 

Hear from Sat Sanghera, CEO of IPI, on how tech is drastically improving the client experience. Marking the launch of this year’s E2E Tech100 track, The Independent spent 100 seconds with three entrepreneurial UK businesses excelling in the tech space.

Report

 

This is the 21st annual report looking at the structure of the industry from an analytical and statistical viewpoint, and to state technology penetration rates. This piece of market analysis is based upon a foundation of fact: the numerical analysis of a database of over 5000 UK Contact Centres, called ‘The UK Contact Centre Directory”. 

Report

 

The Inner Circle Guides are a series of analyst reports investigating key business issues and the customer contact solutions that can help, along with various use cases, the reality of implementing and using these technologies and a view on what the future holds. Read this report to learn about remote and hybrid working in today’s Contact Centres.

Report

 

The UK Contact Centre Decision-Makers’ Guide (2024 – 21st Edition) is the major annual report studying the performance, operations, technology and HR aspects of UK Contact Centre operations. It identifies seven of the major pain points and issues that affect the Contact Centre industry.

Brochure

 

The retail sector is constantly evolving to keep pace with changing shopping habits and the dawning of a new, more digitally enlightened, consumer. IPI has unrivalled experience delivering customer experience and Contact Centre solutions for retailers. Read to find out more.

Case Study

 

Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.

eBook

 

The insurance sector has experienced a volatile few years with the pandemic and economic downturn that followed. The number of insurance Contact Centres shrank, as carriers sought to mitigate the impact of lower profits, increased competition, higher compliance costs and greater use of price comparison websites. Read this eBook to find out how to overcome the decline in customer satisfaction. 

Brochure

 

With customer expectations at an all-time high, but satisfaction at an all-time low, insurers and brokers need to look at the heart of their customer service operations – the Contact Centre – to rise above the competition and retain market share. That’s where IPI comes in.

Case Study

 

As an established Genesys specialist with a shared commitment to customer-centricity, IPI had the perfect expertise and values to steer Motability Operations Ltd’s Contact Centre towards a new era of excellence based in the cloud.

Video

 

Join Dave Glasgow (Sales & Marketing Director at IPI), Stuart Pendleton (Specialist Consultant in Insurance Sector) and Isaac Richardson (New Business Acquisition Manager) as they discuss the challenges facing the Insurance sector and the opportunities present in Contact Centres for businesses to overcome these challenges.

eBook

 

In this eBook, we reveal the strategies into how retailers can transform their service personalisation and customer experience. Read more to find out why personalisation matters and the rise of digital, automation and AI, interaction analytics, the explosion of data, and regulation.