Resources
Sharing our expertise, insights and knowledge with you
Brochure
IPI for Finance
Read about how financial providers need to prioritise the customer journey, making sure that the heart of their customer service operations – the Contact Centre – offers the experience that today’s customers crave.
Video
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
Brochure
IPI for BPO
We partner with BPOs to deliver tailored Contact Centre and customer experience (CX) solutions that align with the sector’s unique operational requirements, while readying for future demands.
Datasheet
DesktopLive
DesktopLive combines support, software, configuration, and remote assistance to deliver a comprehensive service. It includes access to Microsoft 365 services, remote management and monitoring tools, endpoint antivirus, and reactive/proactive IT assistance through the IP Integration Network Operations Centre.
Datasheet
ElasticCX UCaaS
Unified Communications as a Service (UCaaS) revolutionises the way organisations connect by integrating voice tools into a single, cloud based platform. Embrace the future of communication and empower your workforce to collaborate effortlessly across multiple devices, anywhere.
Report
ContactBabel: AI in Agent Productivity
This ContactBabel report focusses on how AI can improve agent productivity in the live telephony channel, which – despite the rise of digital channels – still accounts for almost two-thirds of inbound customer interactions to UK Contact Centres.
Video
Disaster Recovery for your Contact Centre - Business Continuity Solution
ElasticCX Service Recovery, is the latest addition to the ElasticCX CCaaS (Contact Centre as a Service) suite of solutions from IPI and provides robust and scalable service recovery. Protect your Contact Centre now with ElasticCX Service Recovery.
Brochure
ElasticCX CCaaS
Discover the comprehensive suite of solutions behind ElasticCX CCaaS, enabling organisations of any size to leverage next-generation contact centre capabilities.
Case Study
IPI helps MSI Reproductive Choices UK boost access to its services
MSI UK opted to leverage its decade-long partnership with IPI to implement Genesys Cloud to address its immediate needs as well as help it reach its more ambitious, longer-term goals.
Podcast
Fostering a purpose & people-led culture
At IPI, we believe that company culture isn’t something you describe – It’s about how your people feel when they walk through the office door, not what’s written on the wall. And, it’s embedded in every aspect of our business. People and purpose-led culture is at the heart of episode 79 of The Company Doctor Podcast featuring our very own CEO, Sat Sanghera.
Video
Workforce Engagement Management
In this video, we’ll show you how WEM can transform your agents into super agents, boosting their engagement, streamlining shift management, and unleashing their full potential. Whether managing a remote or hybrid team, discover how WEM can power up your Contact Centre and help your super agents soar!
Report
ContactBabel: Exceeding UK Customer Expectations
The ContactBabel report identifies the frontline issues that most impact on customer experience, and advises businesses on the solutions available to solve them.
