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Voice Services

Modernise your network to connect the hybrid workforce

More than just a VOIP provider – The way we work has changed. Gone are the days of a predominately on-premise workforce. Today’s workforce is hybrid, putting organisations under pressure to understand how to manage communication between agents and the corporate network, when most are working outside the four walls of the Contact Centre.

Tackling this can feel like a daunting task – however, we can simplify the process, helping to modernise your infrastructure, and cater to your new workforce.

Voice services for the Contact Centre

We are more than a VOIP provider. We can help to optimise your Voice services to ensure that you can connect to your customers with ease, all within a flexible infrastructure that adapts to your needs.

Improved flexibility

We offer interoperability through our Genesys Cloud and Microsoft Teams certified switch infrastructure, as well as carrier diversity, disaster recovery and network call control capabilities. Our solution also comes with the IPI Cloud AI suite of services pre-integrated, allowing you to expand your capabilities through our dedicated SaaS self-serve applications.

Prioritise critical application traffic across the right connection in real time

Ability to extend the solution as requirements change

We can help you select the perfect combination of telephony infrastructure to meet changing levels of demand. For example, we can deliver our SIP to a wide range of endpoints with direct support for traditional PBXs, Cloud Vendors and Microsoft Teams. We can help you join these systems together, so that it feels more like a single phone system, with free calls between all your endpoints to make sense of the new digital voice landscape.

Protect outbound Voice services

We offer a highly-resilient SIP trunking service with multiple upstream carriers to protect outbound Voice services and inbound numbers hosted by the largest UK SIP network. Our ‘Voice Connect’ Service connects your IP-enabled PBX/Gateway to the PSTN via high-availability Session Border Controllers using the SIP signalling protocol.

Empower organisations with the right connections to improve the customer experience

Your connection to greater potential

At IPI, we’ve spent decades empowering organisations with the right connections to improve the customer experience. It’s this rare blend of experience and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.

Visit our resources page to find out more

Latest updates

News

 

Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE.

Blog

 

Retailers are entering a new era of service personalisation. Read this article to find out why personalisation matters in transforming CX.

Upcoming Event

 

4th June, 2024

Gear up to explore mind-blowing strategies, dive into industry insights, and soak in success stories that will completely transform the way you empower your agents, turbocharge efficiency, and send customer satisfaction soaring!