As a Managed Services provider, including cloud managed services, we can manage all aspects of services, including connectivity, infrastructure and applications. Our proactive approach will catch and fix the little issues before they become big ones – in many cases before you’re even aware there’s a problem.
Available on-premise, cloud or hybrid, we leverage world-class solutions for our Managed Services, including Microsoft Azure, Amazon Web Services, and our own fully-managed IPI Cloud offering.
Support standards
Support metrics from prior week: Published 14 October 2024
Built around your business
Managed Services and support are a standard part of most vendors’ solutions – but there is nothing standard about ours. From the start of your relationship with us, we take the time to understand your business, your expectations and your goals so that we can tailor our services to meet your unique needs and required outcomes.
Fully customisable and comprehensive service
Every business is different to the next, and is constantly evolving. We design our Managed Services to be flexible – adapting and developing them as your needs and circumstances evolve. We are passionate about what we deliver and through our Customer Success Management model, we aim to help you achieve your desired outcomes. From infrastructure management to desktop support, we have more than 20 years’ success in delivering IT, UC and Contact Centre support.
Guaranteed system availability of greater than 99.99%
24/7 peace of mind
We are here for you 24 hours a day, seven days a week, 365 days a year. With access to our Network Operations Centre (NOC) and engineering expertise, whenever it’s needed, we take great pride in maintaining system availability of greater than 99.99% for our clients.
Proactive protection
Our world-class Precision Insight service intelligently monitors every facet of your services and solutions. Our use of Artificial Intelligence for IP Operations (AIOps) helps us to gather insight into trends to proactively prevent issues before they occur. Using big data and machine learning, we can automatically discover correlations between events to find the source of issues faster, reducing the Mean Time to Repair (MTTR) in the process.
By proactively monitoring your systems, we can also manage patch and release management and protect against viruses and security vulnerabilities, all whilst ensuring that your data is backed up and secure using our BaaS and DRaaS services.
World-class solutions and services
Assurance in the customer journey
Using advanced tools, we simulate customer traffic and ensure that channels into the Contact Centre are being proactively tested. This identifies potential failures or bottlenecks in the service to end-customers, and isolates issues quickly to allow us to remediate any effects – limiting the impact to the customer and ensuring that their journey remains smooth.
Fully transparent SLAs
We agree on SLAs up front that are focused on meeting your business and operational needs. Our service delivery managers will provide regular service reviews as a standard part of your Managed Service and support programme, allowing us to review any improvements that can be made to drive down costs, increase efficiencies and reduce faults.
Managed Services provider and support – created by us, tailored for you
An IPI Managed Service is a partnership. We take the time to understand your business and to provide a proactive, responsive and flexible service across your entire technology stack using world-class products, tools and exceptional people with top notch skills. Whether you’re in the cloud, or thinking about moving there, or are looking to extend your on-premise services, IPI is the perfect partner to help you achieve your goals.
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