Steve Winningham joins Contact Centre specialist in non-Exec role
7 February 2024, London – IPI, the Contact Centre specialist and solutions provider, today announced the appointment of Steve Winningham as non-Exec Chairman of the company.
Winningham will be responsible for helping to drive the company’s next phase of growth in the wake of the equity share investment from Ethos Partners in 2023. Winningham will work closely with IPI’s board, leadership team and shareholders to realise CEO Sat Sanghera’s vision for the company – delivering innovative solutions and fostering a culture focused on delivering the exceptional for IPI’s people and clients.
Winningham brings a wealth of industry-wide experience to IPI. He most recently served as Chairman of Investment Banking at Panmore Gordon, and a board member of Teleperformance, a CAC 40 global digital business services company – a position he held for 13 years. Prior to that he held several high-profile positions in the international banking sector – working with Lloyds Banking Group and Citigroup, amongst others. He is the co-founder, chairman and CEO of food rescue charity, City Harvest London and currently serves as a board member and member of US-based Cascadia Capital, an independent investment bank serving mid-market organisations.
“We are delighted to welcome Steve to IPI as our new Chairman,” said Sat Sanghera, CEO at IPI. “Steve’s business values, so closely aligned with our own, coupled with his rich industry experience across both the public and private spheres make him the ideal candidate to support IPI’s continued evolution. The management team and I look forward to working alongside him to realise our vision of delivering best of breed innovation, all supported by strong fiscal growth.”
“IPI is an organisation that’s clearly devoted to delivering excellence for its clients and its people. I am thrilled to be a part of the team and working towards a shared vision of success. I look forward to playing a role in furthering IPI’s journey in this complex and competitive marketplace and seeing where it takes us next,” said Steve Winningham, Chairman of IPI.
About IPI
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For more information, please contact IPI.
Press contacts
Sarah Hankins / Jacqueline Booker
Eleven Hundred Agency
ipi@elevenhundredagency.com
Sat joined IPI in an advisory capacity for business growth in 2019, before moving to the role of CEO in December 2020, bringing over 20 years of multinational tech leadership experience to the role.
Prior to joining IPI, Sat co-founded European Contact Centre solutions and services organisation, DatapointEurope, which was sold in 2017. Previously, Sat has held global sales leadership and product development roles, has held a number of board advisory roles at leading technology organisations, and has worked as a technology M&A advisor.
As CEO at IPI, Sat follows five key guiding principles: people, clients, propositions, fiscal and operational brilliance. IPI is shaped around these principles, enabling its people to create intelligent and innovative Contact Centre solutions that deliver exceptional experiences to its clients and customers.
