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How to Get in Touch

General Enquiries

Tel: 0118 918 4600
Email: enquiries@ipintegration.com

Service Centre

Freephone: 0808 168 3133
Email: service@ipintegration.com

Stay Connected

Our offices

Head Office

Integration House
Turnhams Green Business Park, Pincents Lane
Reading, Berkshire RG31 4UH
Tel: 0118 918 4600
Fax: 0118 918 4601

Manchester

Holyoake House, Hanover Street, Manchester M60 0AS
Tel: 0161 241 9600
Fax: 0161 241 9601

London

Level 3,
28 Commercial Street
London
E1 6LS

Philippines

Level 26-A, Rufino Pacific Tower, 6784 Ayala Avenue
Makati City, 1223
Tel: +639177927155

Making Every Customer Contact Count

As the UK’s leading Contact Centre Solutions specialist, IPI powers over 4 million customer interactions every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.

We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our  clients.

How can we support your business? Get in touch.

Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

Read more

Blog

contact centre office
The Future of the Contact Centre

The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool…

Read more

Upcoming Event

 

1st October, 2020

This half day event delivers a program focused on delivering a strategic, ROI based approach to digital transformation and cloud migration.

“IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.”

Andy Cole, General Manager

We offer a key service to the public in debt advice which can be extremely sensitive and with the impending impact of Covid19 we needed to protect our workforce and still provide this essential service to the public. We also needed to ensure our call routing IVR system was still utilised. IPI were excellent in understanding our priorities and very quickly worked in partnership with my team to deliver and configure an AVAYA remote working solution within 48 hours. The extra effort and attention from IPI to insure we were able to continue providing our service from 173 advisers all working remotely and no disruption or changes to our IVR call flow gave us comfort and allowed us to focus on the other priorities in our business.

Martin Nall – Head of IT, Money Advice Trust

Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT