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How to Get in Touch

General Enquiries

Tel: 0118 918 4600
Email: enquiries@ipintegration.com

Service Centre

Freephone: 0808 168 3133
Email: service@ipintegration.com

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Our offices

Head Office

Integration House
Turnhams Green Business Park, Pincents Lane
Reading, Berkshire RG31 4UH
Tel: 0118 918 4600
Fax: 0118 918 4601

Manchester

Holyoake House, Hanover Street, Manchester M60 0AS
Tel: 0161 241 9600
Fax: 0161 241 9601

London

Level 3,
28 Commercial Street
London
E1 6LS

Philippines

Level 26-A, Rufino Pacific Tower, 6784 Ayala Avenue
Makati City, 1223
Tel: +639177927155

Making Every Customer Contact Count

As the UK’s leading Contact Centre Solutions specialist, IPI powers over 4 million customer interactions every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.

We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our clients.

How can we support your business? Get in touch.

Latest Updates

News

PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

6 reasons to move to a cloud contact centre

Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…

Call and Contact Centre Expo 2020

10th November, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.

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“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans, Technology Transformation Manager

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““Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.” ”
Rashpal Degun, Communications Manager at DialAFlight, part of the Lotus Group

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““IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.” ”
Paul Kenyon, Connect Services Manager (Data & Voice)

IPI is focused on creating intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years with an enviable 98.7% customer retention rate.