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Making Every Customer Contact Count
As the UK’s leading Contact Centre Solutions specialist, IPI powers over 4 million customer interactions every day.
From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.
We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our clients.
How can we support your business? Get in touch.
Feature: Why financial services organisations must be ready for increased AI-based customer service and resulting regulations
AI and automated technology has become a crucial aspect of the customer service that financial services organisations have to offer. The pandemic saw an accelerated…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
“Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.”Adrian Morley, Operational Change and Integration Manager
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”Jonathan Evans, Technology Transformation Manager
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand. ”Rashpal Degun, Communications Manager at DialAFlight, part of the Lotus Group