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How to Get in Touch

General Enquiries

Tel: 0118 918 4600
Email: enquiries@ipintegration.com

Service Centre

Freephone: 0808 168 3133
Email: service@ipintegration.com

Stay Connected

Our offices

Head Office

Integration House
Turnhams Green Business Park, Pincents Lane
Reading, Berkshire RG31 4UH
Tel: 0118 918 4600
Fax: 0118 918 4601

Manchester

Holyoake House, Hanover Street, Manchester M60 0AS
Tel: 0161 241 9600
Fax: 0161 241 9601

London

Level 3,
28 Commercial Street
London
E1 6LS
Tel: 0118 918 4600
Fax: 0118 918 4601

Edinburgh

93 George Street.
Edinburgh, EH2 3ES
Tel: 0118 918 4600
Fax: 0118 918 4601

Philippines

3rd floor Salcedo One Center, 170 Salcedo St., Legaspi Village
Makati City, 1229
Tel: +639177927155

Making Every Customer Contact Count

As the UK’s leading Contact Centre Solutions specialist, IPI powers over 4 million customer interactions every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.

We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our  clients.

How can we support your business? Get in touch.

Latest Updates

News

Gtech Selects IPI to Support Contact Centre Operations

IPI secures three-year contract based on extensive Avaya experience 28 September, 2021 – IPI, the contact centre specialist, today announced that Gtech, an independent British designer…

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Blog

Engage Customer feature: Keeping ahead in the cloud

How cloud-based technology is key to contact centre growth The value of the cloud has never been as apparent as it has over the last…

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Video on Demand

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market

Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.

Adrian Morley, Operational Change and Integration Manager

The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…

Jonathan Evans, Technology Transformation Manager

Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.

Rashpal Degun, Communications Manager at DialAFlight, part of the Lotus Group