First Call Resolution FCR Archives

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The benefits of delivering personalised customer experiences

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Insurance Edge feature: Now is the time to move on from legacy software systems

Analytics Articles Call recording & QM Chatbots Contact Centres CX Digital Transformation First Call Resolution FCR ID & V Intelligent Call Routing Speech & Text Analytics Training Voice

The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty

Articles Contact Centres CX EX First Call Resolution FCR Omnichannel WFM

The lessons to be learnt from the UK travel chaos

Applications Articles Call recording Call recording & QM Contact Centres CX EX First Call Resolution FCR ID & V Intelligent Call Routing Omnichannel Pause and Resume Speech & Text Analytics Speech Self Service Telephony Voice

contact-centres feature: 3 ways to capitalise on intelligent call routing in Contact Centres

AI Automation Call recording & QM Contact Centres CX First Call Resolution FCR Speech & Text Analytics Telephony Training Voice Voice Biometrics

Three Ways to Reduce Contact Centre Customer Frustrations

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

First Call Resolution FCR

The benefits of delivering personalised customer experiences

How insurers can improve customer experience amid skyrocketing complaints

Insurance Edge feature: Now is the time to move on from legacy software systems

The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty

3 Contact Centre trends for 2023

IPI partners with Verint to deliver Workforce Engagement innovation

Cost-of-living crisis – how utility companies can power up support

The lessons to be learnt from the UK travel chaos

contact-centres feature: 3 ways to capitalise on intelligent call routing in Contact Centres

Three Ways to Reduce Contact Centre Customer Frustrations

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