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In this opinion piece Isaac Richardson, Account Manager at IPI, takes a look at the advantages of moving on from legacy software systems.

The challenges facing an insurer are many and varied. With analysts predicting that by 2024, AI will be a critical component in up to 70% of customer interaction, how can insurers running a busy customer contact centre capitalise on this cutting-edge innovation in a cost-effective and measured way?

Read the full article at Insurange-Edge to read more about the ways in which legacy technology is restricting insurance companies and the advantageous opportunities cloud-based solutions offer!


Insurance Edge