In this opinion piece Isaac Richardson, Account Manager at IPI, takes a look at the advantages of moving on from legacy software systems.
The challenges facing an insurer are many and varied. With analysts predicting that by 2024, AI will be a critical component in up to 70% of customer interaction, how can insurers running a busy customer contact centre capitalise on this cutting-edge innovation in a cost-effective and measured way?
Read the full article at Insurange-Edge to read more about the ways in which legacy technology is restricting insurance companies and the advantageous opportunities cloud-based solutions offer!
Isaac has been part of the IPI team for the past 8 years and specialises on working with our Insurance clients. Isaac consults with our Insurance contact centre clients to look for opportunities to enhance the customer experience, drive operational efficiencies and meet their business objectives. Isaac has worked on numerous deployments of contact centre technology projects in the Insurance space.