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The importance of digital channels for debt collection Contact Centres

Applications Articles Call recording Call recording & QM Contact Centres CX EX First Call Resolution FCR ID & V Intelligent Call Routing Omnichannel Pause and Resume Speech & Text Analytics Speech Self Service Telephony Voice

contact-centres feature: 3 ways to capitalise on intelligent call routing in Contact Centres

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How strong is your first call resolution performance?

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Call recording

How insurers can improve customer experience amid skyrocketing complaints

The importance of digital channels for debt collection Contact Centres

contact-centres feature: 3 ways to capitalise on intelligent call routing in Contact Centres

How strong is your first call resolution performance?

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