Dealing With COVID-Fatigue in the Contact Centre
Whether it’s a twenty-minute walk at lunchtime, a virtual team yoga class or agreeing with colleagues to do 5km of exercise a day, getting moving and breathing fresh air is good for everyone.
Managers should encourage employees to take more regular breaks to include exercise in their day, especially during the shortened daylight hours of winter, which can negatively affect a lot of people.
From a mental health perspective as well, with homeworking still widespread, going for a walk at the end of the day is a great way to separate work from home life and to clear your head, leaving emails and negative news stories behind.
We all know the benefits of exercising and that it boosts positivity – and happy employees are hardworking employees.
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This is part of the full panel piece originally posted on Call Centre Helper.
Craig is Head of Solution Consulting at IPI. With over two decades of experience in the dynamic world of contact centres, he’s seen the industry evolve, and evolved with it. Craig’s journey began with hands-on operational roles, focusing on technology, resource planning, and leadership.
Throughout his career, Craig had the privilege of collaborating with global brands, empowering them to harness cutting-edge technology and streamline their operations. Today, Craig leads Solution Consulting at IP Integration, where we leverage our extensive industry experience to help clients deliver exceptional customer experiences.