Why Move to a Cloud Contact Centre? It’s Simple!
Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer expectations and manage existing contact centre operations, you must first have the right technology in place, and as on-premise solutions age, limiting customer communication channels and affecting business operations, delivering effortless customer experiences can be tricky.
In addition, if your current contact centre software means you are managing systems and customer channels separately and the solutions can’t keep up with your business demands, it might be time to make some big changes and turn to the cloud.
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Craig is Head of Solution Consulting at IPI. With over two decades of experience in the dynamic world of contact centres, he’s seen the industry evolve, and evolved with it. Craig’s journey began with hands-on operational roles, focusing on technology, resource planning, and leadership.
Throughout his career, Craig had the privilege of collaborating with global brands, empowering them to harness cutting-edge technology and streamline their operations. Today, Craig leads Solution Consulting at IP Integration, where we leverage our extensive industry experience to help clients deliver exceptional customer experiences.
