Utilising Speech Analytics to unlock customer insights

In this vlog, Craig follows on from his Voice of the Customer vlog, to highlight the importance of Speech Analytics in analysing customer insights. Speech Analytics and Text Analytics can help unlock all of the data that you already have and allows you to pull out valuable customer feedback.

Post Categories:

Analytics | Contact Centres | Speech & Text Analytics

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Utilising Speech Analytics to unlock customer insights

Post Categories:

Previous PostFuture-proofing the YoungMinds Parents Helpline

Next PostSelf-service AI in today's Contact Centres

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