On average, it takes a contact centre agent 45 seconds to identify and verify a customer’s details. When you step back and calculate 45 seconds per call, you realise how much time is used on this part of the customer call. With self-service AI this process can be entirely automated and consumed as cloud-based service. By being able to automate this part of the customer contact, you can give time back to your business. Something I’m sure your agents would definitely appreciate!