Self-service AI in today's Contact Centres

On average, it takes a contact centre agent 45 seconds to identify and verify a customer’s details. When you step back and calculate 45 seconds per call, you realise how much time is used on this part of the customer call. With self-service AI this process can be entirely automated and consumed as cloud-based service. By being able to automate this part of the customer contact, you can give time back to your business. Something I’m sure your agents would definitely appreciate!

Post Categories:

AI | Applications | Automation | Contact Centres | CX | EX | ID & V | Self- Service

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Self-service AI in today's Contact Centres

Post Categories:

Previous PostUtilising Speech Analytics to unlock customer insights

Next Post6 Reasons to Move to a Cloud Contact Centre

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