AIArticlesAutomationContact CentresCX MyCustomer feature: Customer journey – AI in the contact centre and the impact on CX
AIAutomationContact CentresDigital AgentNewsRPARPA system testing and Reporting IPI partners with Blue Prism
ArticlesBackup ServicesBusiness ContinuityContact CentresDisaster Recovery How complete is your contact centre disaster recovery plan?
AIArticlesAutomationCXDigital TransformationEX Contact-Centres feature: Market Report: Contact Centres And The Use Of AI
ArticlesContact CentresMACD - adds, moves, change, deletionsManaged ServicesProactive Monitoring Alerting and interventionRemote supportSite AuditsSoftware and Patch ManagementSupport & ServicesSystem Security and Certificate ManagementSystem updates and upgrades 10 Reasons to choose IPI Managed Services
ArticlesContact CentresCXEX CX Magazine feature: Ghosting: why contact centres are (rightly) obsessed with employee engagement
ArticlesAutomationBackup ServicesBusiness ContinuityContact CentresDisaster Recovery Plan for disaster – Snow excuse: your contact centre can run in every weather
ArticlesContact CentresMFASecuritySecurity & ComplianceSecurity Consultancy Fraud is coming to town (and contact centres)
