AI is predicted to be involved in 70% of customer interactions by 2022

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If you want to enhance your contact centre, improve both the customer and employee experience and balance demand without increasing costs but you don’t have the capacity, budget, or appetite to overhaul your contact centre environment then let us show you how IPI Cloud AI is a cost-effective SaaS model that plugs in to your existing contact centre.

Next Generation AI Capabilities

AI is predicted to be involved in 70% of customer interactions by 2022 (source Gartner), so the race to adopt AI technologies in the contact centre has begun.

We have developed a suite of self-service applications in the cloud that provide next generation AI capability, enabling customers to harness the power of cloud-based self-service functionality simply and cost-effectively, whilst still retaining their existing contact centre infrastructure.

Send Me
Directs customers away from the contact centre to an alternative digital channel
Q4 Me
Our patented multi-channel call-back application
Tell Me
Our speech interface for providing and receiving data
ID Me
Our ID&V with voice biometrics solution
Virtual Customer Assistant
Chatbot, full conversational AI

Alongside our solutions are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.

Integration-as-a-Service

If you think it, we can build it!

Our development team has worked alongside countless contact centres in a wide variety of industries. This means that we are skilled at adapting our approach to suit your own processes and practices. Our focus is always on delivering results in a way that helps your colleagues achieve their goals. We succeed when you succeed.

Can we work with your blend of software? Yes. Our developers routinely build new functions for core contact centre solutions, and also build integrations between applications.