More Success. Less Effort.
Improve the customer experience and reduce pressure on your agents with intelligent automation.
Digital Agent/RPA
Pass your repetitive and routine tasks to robots – and let your agents excel at serving your customers. Our consultants help to define the tasks that can deliver the most significant impact through automation – and then build and deploy your digital agents.
Chatbots
Today’s chatbots are fast, accurate and smart – and they’re increasingly popular with customers who want a rapid response at any time of the day or night. By deploying chatbots you can also reduce pressure on your contact centre and give customers a convenient alternative when they have a routine enquiry.
Notifications
Give your IVR system superpowers with our suite of applications designed to complete a wide array of customer tasks without the need for an agent. Our apps – Send Me, Tell Me and Alert Me – allow customers to request documents, check their account status and get informative alerts within your existing IVR structure.
Ask Me – Telephone Surveys and Customer Feedback
Your customers have a compelling story to tell. Automated telephone surveys give you the ability to capture their stories. By using your IVR system to manage and deliver customer surveys, you can increase the volume of responses you get and continually optimise the performance of your contact centre.
Pause and Resume
Remove sensitive card data and allow your company to be unaffected from customer data. If it doesn’t even enter the organisation, you cannot be liable for it, as IPI’s Pause & Resume ensures the data is removed from the call recording estate so that you can protect against data breach.
Innovation is in our DNA
Our business is dedicated to improving contact centres. We do this by deploying emerging technologies in solutions that are user-friendly, customer-focused and capable of returning a rapid ROI. How can we support your contact centre?
Latest Updates
News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
Contact Centre Crisis Management
Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.
Upcoming Webinar
17th June, 2020
Leverage analytics to support your remote agents and safeguard your brand.
