Automation

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More Success, and Less Effort with Automation.

Improve the customer experience and reduce pressure on your agents with intelligent automation.

Digital Agent/RPA

Pass your repetitive and routine tasks to robots – and let your agents excel at serving your customers. Our consultants help to define the tasks that can deliver the most significant impact through automation – and then build and deploy your digital agents.

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chatbots

Chatbots

Today’s chatbots are fast, accurate and smart – and they’re increasingly popular with customers who want a rapid response at any time of the day or night. By deploying chatbots you can also reduce pressure on your contact centre and give customers a convenient alternative when they have a routine enquiry.

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Notifications

Give your IVR system superpowers with our suite of applications designed to complete a wide array of customer tasks without the need for an agent. Our apps – Send Me, Tell Me and Alert Me – allow customers to request documents, check their account status and get informative alerts within your existing IVR structure.

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Ask Me – Telephone Surveys and Customer Feedback

Your customers have a compelling story to tell. Automated telephone surveys give you the ability to capture their stories. By using your IVR system to manage and deliver customer surveys, you can increase the volume of responses you get and continually optimise the performance of your contact centre.

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Pause and Resume

Remove sensitive card data and allow your company to be unaffected from customer data. If it doesn’t even enter the organisation, you cannot be liable for it, as IPI’s Pause & Resume ensures the data is removed from the call recording estate so that you can protect against data breach.

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pause and resume

Innovation is in our DNA

Our business is dedicated to improving contact centres. We do this by deploying emerging technologies in solutions that are user-friendly, customer-focused and capable of returning a rapid ROI. How can we support your contact centre?

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Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Blog

PRESS RELEASE: IPI picks up prestigious award at Genesys Partner Vision 2020

IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, a global leader in cloud customer experience and…

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Upcoming Webinar

 

28th January, 2021

This webinar will include industry leaders, Contact Centre specialists and clients discussing the future of the Contact Centre

Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs

Top 10 UK University

Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach.

Leading Global Car Manufacturer

Send ME allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.

Multinational Fulfilment Agency

Where previous suppliers have failed, IPI has succeeded, quickly and seamlessly implementing a solution that has already benefited our organisation. IPI has delivered from the off, providing valued consultation and a solution that exceeded all expectations, to create the experience our customers and staff deserve. Without IPI’s hard work and dedication, we would have struggled to make it through our peak period.

Travel Company

IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.

Orla McGivern, Customer and Insights Senior Manager