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The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty

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Five resolutions for improving agent engagement and wellbeing in 2023

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Speech & Text Analytics

Countdown to the Consumer Duty

Leveraging AI to enhance agent retention in Debt Collection services

Be empathetic to your customers, with an omnichannel customer experience (CX)

The importance of digital channels for debt collection Contact Centres

How Contact Centre pain points can affect Manager and Agent stress

Omnichannel customer experience

The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty

3 Contact Centre trends for 2023

Five resolutions for improving agent engagement and wellbeing in 2023

IPI partners with Verint to deliver Workforce Engagement innovation

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