When the Caravan Club was ready to roll we streamlined their path

First class customer service is paramount for TCC. Ensuring that their contact centre operates efficiently enables them to provide this. TCC first engaged with IPI when their legacy contact centre infrastructure was no longer supported, had become cumbersome and unable to support high levels of customer service. TCC needed to be able to offer a multi-media contact centre comprising of voice, email, chat and social media, while also enabling greater reporting and management control.

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

When the Caravan Club was ready to roll we streamlined their path

Post Categories:

Previous PostTransforming IT to empower remarkable experiences

Next PostStrengthening access security while reducing total cost of ownership

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