ECX Omni

Meet Clare, a Customer Experience owner facing several pains and constraints leading to poor customer satisfaction and high abandon rates. Watch Clare’s journey to learn how she overcomes her challenges with ElasticCX, IPI’s Contact Centre as a Service solution, and introduces blended digital channel choice with the ECX Omni package.

Post Categories:

Contact Centres | CX | ElasticCX CCaaS | Omnichannel | Voice

Previous PostECX Voice
Next PostECX Max

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

ECX Omni

Post Categories:

Previous PostECX Voice

Next PostECX Max

Related Posts

Pauseable by IPI now available on NICE CXone

IPI to exhibit latest Contact Centre and digital innovations at Retail Technology Show 2024

Understanding your customers and recognising vulnerability

Quick Links