Digital Contact Centre Transformation Event - Alexander Michael Presentation

Industry trends and predictions – Presented by Alexander Michael, Director of Consulting at Frost and Sullivan
• Concrete outcomes from the digital transformation of the contact centre
• The evolving role of the human agent against the backdrop of AI, automation and self-service apps
• The next technology frontier

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Digital Contact Centre Transformation Event - Alexander Michael Presentation

Post Categories:

Previous PostDigital Contact Centre Transformation Event - Julian Bond Presentation

Next PostDigital Contact Centre Transformation Event - Valur Svansson Presentation

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