Cost of Living Crisis - Debt Recovery

Collections functions within organisations, as well as debt recovery agencies, are going to have to tackle some challenging customer interactions in the coming months – so having a good customer experience (CX) and positive Contact Centre interactions where queries and issues are resolved efficiently and effectively are key.

Post Categories:

AI | Automation | Contact Centres | CX | Omnichannel | Speech & Text Analytics | WFM

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Cost of Living Crisis - Debt Recovery

Post Categories:

Previous PostCloud Contact Centre Migration

Next PostCost of Living Crisis - Utilities

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