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Pauseable
Automated Pause and Resume
A highly flexible, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers – No agent interaction required!

Enrol into our incentive scheme:

  • IPI will provide 2% of first year software transfer revenue to partner employee
  • Payable on first partner payment to IPI
  • Amazon vouchers
  • Register deals: CXexchange.admin@ipintegration.com

Eliminate manual pause and resume errors

PCI DSS

PCI DSS guidelines stipulate that all sensitive card data is removed from call recordings automatically, without the need for an agent or other members of staff to intervene – driving adoption of data security standards and resources.

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HIPAA

The standard for protecting sensitive patient data. Any organisation dealing with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.

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How Pauseable works

agent desktop

Integrate with agent desktop application

whistle

Automatic pausing of recording when certain parameters are met

tones

Speech is replaced with a series of tones or silence

tick

Agent exits screen or field and recording restarts

Pause…then resume

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.

True SaaS model with flexible billing options

Application

Pauseable offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.

Assets

The only solution for pause and resume on CXexchange

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User cases

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Enrol into our incentive scheme:

  • IPI will provide 2% of first year software transfer revenue to partner employee
  • Payable on first partner payment to IPI
  • Amazon vouchers
  • Register deals: CXexchange.admin@ipintegration.com

Visit our resources page to find out more

“...we now have a much more enriched platform that provides us with all the necessary tools to support our customers." “Our customers are also telling us how impressed they are with the fact that they can now engage with us via other channels; our voice bots are making a difference!" “I am looking forward to what other Genesys capabilities we can utilise to make our jobs easier and continue to provide the excellent standards of Customer Satisfaction we strive for.”

Liberata Customer Services employees