Enrol into our incentive scheme:
- IPI will provide 2% of first year software transfer revenue to partner employee
- Payable on first partner payment to IPI
- Amazon vouchers
- Register deals: CXexchange.admin@ipintegration.com
Eliminate manual pause and resume errors
HIPAA
The standard for protecting sensitive patient data. Any organisation dealing with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.
How Pauseable works
Integrate with agent desktop application
Automatic pausing of recording when certain parameters are met
Speech is replaced with a series of tones or silence
Agent exits screen or field and recording restarts
Pause…then resume
At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows .Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”. When a recording is paused, the speech is automatically replaced by tones, and when resumed, the recording continues, preserving the same identity and call length as the original call, thus protecting call and quality integrity. This gives peace of mind to both your agents and customers.
True SaaS model with flexible billing options
Application
Pauseable offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.
Assets
The only solution for pause and resume on CXexchange
User cases
Enrol into our incentive scheme:
- IPI will provide 2% of first year software transfer revenue to partner employee
- Payable on first partner payment to IPI
- Amazon vouchers
- Register deals: CXexchange.admin@ipintegration.com
