IT as a Service

Drive your Business to the Next Level with DesktopLive

We take responsibility for all of your IT, from your desktop to your cloud and datacentre, and ensure it is reliable, allowing you to work seamlessly and securely wherever you are based. We understand your required capabilities and offer an integrated service that supports line of business applications and we commit to delivering them, through setting and meeting guaranteed service levels.

IMPLEMENTING A COMPLETE PACKAGE OF IT SOLUTIONS

Read how we reduced costs thanks to economies of scale, and our client always knows where to go for support.

TRANSFORMING IT TO EMPOWER REMARKABLE EXPERIENCES

Read how our client have a predictable monthly expense for all their IT requirements.

Keeping Track of Your IT

Instead of having to source many different services for your IT requirements, we offer our DesktopLive product that bundles everything into one package. Therefore, we take responsibility for your phones, computers and hardware, licenses, cabling and security. By opting for DesktopLive you are free to concentrate on growing your business whilst we support you in the process.

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Secure and Compliant

DesktopLive was designed and created with security and auditing in mind from the outset and it is ISO 27001 accredited. It can protect you against ransomware, viruses, hackers and data loss. Our secure and resilient systems can also help you meet the GDPR data protection requirements and comply with the PCI DSS payment card security standard.

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Service Desk

Our service desk is the heart of our business so our customers get unlimited telephone and remote IT support. We work to ITIL principles for predictability and efficiency.

Our service desk gives you:

Break/fix
Application support
Administration
Assistance and advice

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How Can We Help?

IT is about capability – being able to do the things you need. From writing documents and building spreadsheets, through email and remote access, to security and specialist applications, IT is the foundation on which you build your business.

Latest Updates

News

Gtech Selects IPI to Support Contact Centre Operations

IPI secures three-year contract based on extensive Avaya experience 28 September, 2021 – IPI, the contact centre specialist, today announced that Gtech, an independent British designer…

Customer Success – A key differentiator when selecting a partner

Today’s companies are tuned into the needs of their customers like never before – adopting practices which facilitate a smoother customer journey, both encouraging long-term…

The Changing Face of the Contact Centre - 1 Year On...

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market

Download The Recording

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“We migrated our client to our DesktopLive solution, giving the organisation a single vendor for all their IT, including hardware, software and networks. This package includes updates and upgrades, so the team always have fast, secure tools to help them deliver record-breaking performances.”
London Theatre Company

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“Our close partnership with the customer has allowed us to transform their approach to IT. Instead of coordinating multiple vendors to manage their networks, hardware and software, they have a single contact for all IT solutions.”
Theatre Company

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“IPI’s demonstrable history and reputation within the UK public sector played a large part in our decision to select its solution. Ultimately their experts delivered an amazing solution that ticked all the boxes in terms of technical, commercial and compliance criteria.”
Rob Elcock, Senior Infrastructure Engineer, Gloucestershire County Council

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“IPI don’t just sell you a product, they work with you to understand goals, propose ideas and solutions and stay within budget.”
James Borne, Associate Director of Group IT, Complete Cover Group

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“Working with IPI has improved service to our customers and internal processes which has led to happier staff, reduced agent turnover, and us becoming a Top 50 in Customer Service.”
Peter Martin, Head of Operations, The Caravan and Motorhome Club

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“The new infrastructure has gone some way to maintaining and enhancing the service to our business users which is very important to us.”
Booker Tate

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.

IPI offers industry-leading contact centre solutions, as well as our own portfolio of applications. IPI solutions – available in the cloud, on-premise or as a managed service – cover every component of the contact centre, from integration, unified communications, networking, workforce optimisation, compliance and security, right up to conversational AI, speech analytics and voice biometrics. IPI also offers a range of consultancy and professional services as well as devOps support, delivered by its highly accredited team of contact centre experts.