Cloud

Take Flight with IPI

Limitless power. Infinite potential.
Cloud solutions flex to meet your demand – without impacting your CapEx or charging you for resources you don’t need.

A Cloud you Can’t Get Lost In

Whether public, private or hybrid, our cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe. We understand the unique challenges of running contact centres, and we understand how to assess cloud solutions through this lens.

The IPI Cloud is an enterprise-grade infrastructure operating across 5 tier-3 data centres. Each data centre is independently run, operating redundant power, cooling and connectivity services to reduce the risk of an IPI Cloud Zone becoming unavailable.

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Infrastructure as a Service – IaaS

IaaS provides a fixed amount of infrastructure that can be consumed within the IPI Cloud. You can easily bolt on additional computing power or storage space as your needs change. This can help reduce the IT burden on your own facilities, while also enhancing security and helping to manage the cycle of upgrades and maintenance.

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Platform as a Service – PaaS

Our Platform as a Service model is a different way to secure the computing capacity you need. Instead of booking a volume of RAM or storage, for example, you buy an application or business outcome. Your Platform as a Service might provide capacity for 200 agents on the line 24/7 with no outage – and this is what we will guarantee. IPI carries the responsibility for delivering all the resources you need to keep your agents working effectively.

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IT as a Service

Combine support, software, configuration and remote assistance in a single monthly subscription. IPI manage all of your daily IT requirements, ensuring that all colleagues have computers that consistently perform. And if things go wrong, our technicians are at the end of the phone, ready to fix issues remotely. When issues require in-person attention, our technicians are already on their way.

Explore IT as a Service
managed services

Talk to us About Your Infrastructure

IPI is a trusted partner to many of the nation’s busiest contact centres. We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation.

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Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Blog

Contact Centre Crisis Management

Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.

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Upcoming Webinar

 

17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

We migrated our client to our DesktopLive solution, giving the organisation a single vendor for all their IT, including hardware, software and networks. This package includes updates and upgrades, so the team always have fast, secure tools to help them deliver record-breaking performances.

London Theatre Company

Our close partnership with the customer has allowed us to transform their approach to IT. Instead of coordinating multiple vendors to manage their networks, hardware and software, they have a single contact for all IT solutions.

Theatre Company