Genesys Cloud

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Agent

Everything in One Place

Empower your agents with a 360-degree view of the customer.

Lightning-fast

Lightning-Fast Deployment

Deploy in minutes while meeting compliance requirements.

Proven

Proven Availability

Configured with redundancy for ultimate reliability.

Be ready for what’s now. And what’s next. With Genesys Cloud

IPI’s Genesys Cloud migration offer enables you to benefit from NO Genesys Cloud fees until your legacy contact centre vendor maintenance contract expires. To ensure your contact centre is ready for whatever may come next, we are also offering free consultancy.

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See how IPI helped Hodge Bank ensure seamless remote working capabilities for their agents during the lockdown period with Genesys Cloud.

Genesys Cloud Makes Relationships Simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Enable Self-Service

  • Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots

Automate Outbound Dialling

  • Accurately predict agent availability, pace outbound volume and filter out unproductive calls. Execute proactive campaigns that keep agents productive, costs low and contact rates high

Workforce Optimisation

  • Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more

Robotic Process Automation

  • Automate routine tasks with an RPA Digital Agent, significantly
    increasing operational efficiency and profitability
Genesys Cloud
PureCloud: PC Dashboard

Voice of the Customer

  • Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics.

WebRTC Softphone

  • Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

  • Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Wallboards

  • Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals

Integrates With the Systems You Use Today

You deserve tools that not only work well, but work well together.

Microsoft active directory
Rest API
Android
Apple
Google Chrome
Salesforce
Ping identity
zendesk
Jenkins
Pivotal Tracker

Frost Radar Report™: European Contact Centre as a Service Market, 2020

The Frost Radar report sets out the strategic imperatives, the growth environment, strategic insights, and the significance of being on the Frost Radar.

Download the Report

What Customers Are Saying

More than 1,400 companies in over 100 countries trust the Genesys Cloud platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Hodge Bank

“We needed to expedite the process of remote working once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver ”

Jonathan Evans, Technology Transformation Manager

“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”

Chris Wane, Senior Planning & Control Analyst

See the Genesys Cloud Platform in a Personalised Demo Now

Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.

Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.

The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…

Jonathan Evans, Technology Transformation Manager

“IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.”

Andy Cole, General Manager

At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.

Jonathan Evans, Technology Transformation Manager

I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.

Harvey Gill, Head of IT

We continue to be very excited with the IP Integration partnership as they work closely with our Genesys teams delivering on our collective mission of delivering exceptional customer contact through the Genesys Cloud solution. What helps drive their success is that IPI are truly able to add value around the Genesys portfolio both through their application integration expertise and operational consulting that explicitly highlights the value to customers of partnering together.

Mickaël Lefebvre, PureCloud Channel Sales EMEA Director