Avaya
Drive Experience Excellence with an Avaya Diamond Partner
Contact Centre Solutions that Deliver on the Expectations of your Customer
IPI are Avaya’s most experienced partner in the UK – and can help you maximise the potential of your investment.
Full Audit of Your Avaya Estate
Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported. We typically realise savings of 20-50% in licences and capacity!
Hillarys’ Digital Transformation
Hillarys were looking for a partner that could deliver on their Avaya digital transformation roadmap. Since working with IPI, Hillarys has streamlined its operations, reduced costs, improved efficiency and ensures consistent quality across the board.
98.7%
Client Retention Rate
Avaya’s Most Accredited Partner
Why is IPI the UK’s Avaya partner of choice? We have been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.
We can deliver your Avaya contact centre in the way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get the best from your Avaya investment?
How IPI Helped Securitas
At the very outset of the project, IPI’s consultants conducted a full audit of the entire Securitas UK telephony infrastructure, which spans the ARC, a disaster recovery site and numerous locations nationwide. This audit allowed the IPI team to proactively identify any potential points of failure. IPI then went on to devise and deliver a plan to reconfigure the systems, eradicating any possible weaknesses, however slight.
Partner for Innovation
We integrate and innovate too. As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional performance.
IPI were the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll keep on developing and delivering cutting-edge services and applications to match the needs of your customers and your business.
”“Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.“
Steve JoynerManaging director - UK & Ireland
Managed Services
As a Diamond Avaya partner with Avaya-certified engineers, we have the depth of talent, as well as the time-honed processes, to meet any challenge your contact centre might face. Our proactive monitoring capabilities mean that we can often resolve issues before you know there’s a problem.
Proactive Outreach Manager
IPI’s Proactive Outreach Manager is an application platform that enables organisations to design and manage high performance and cost-effective automated notifications and outbound campaigns that reach out to customers via voice, email, or text messaging. These campaigns can notify customers of key information and enable them to take immediate action through automated self-service or by a conversation with an agent.
WFO
Our WFO solutions and services help our customers optimise and improve their capacity planning, forecasting and scheduling practices underpinned through an industry best practice methodology developed by working with dozens of contact centres around the world.
Talk to the Avaya Experts
We hold the highest Avaya engineer to client ratio in the UK which enables us to deliver a 98.7% client retention rate. Organisations across all sectors trust IPI to design, deliver and maintain their Avaya estate. We would love to help you.
Latest Updates
News
IPI teams up with The Mentoring Lab to help young people break into the tech sector
IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…
Blog
The Changing Face of the Contact Centre – One Year On
Contact Centre Transformation The past year has undoubtedly changed the world of the contact centre forever. A greater number of organisations have moved to the…
Upcoming Webinar
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
