Avaya
Drive Experience Excellence with an Avaya Diamond Partner
Contact Centre Solutions that Deliver on the Expectations of your Customer
Avaya is the leader in Contact Centre Solutions, and we are Avaya’s most experienced partner in the UK.
Full Audit of Your Avaya Estate
Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported. We typically realise savings of 20-50% in licences and capacity!
Hillarys’ Digital Transformation
Hillarys were looking for a partner that could deliver on their Avaya digital transformation roadmap. Since working with IPI, Hillarys has streamlined its operations, reduced costs, improved efficiency and ensures consistent quality across the board.
Avaya’s Most Accredited Partner
Why is IPI the UK’s Avaya partner of choice? We have been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.
We can deliver your Avaya contact centre in the way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get the best from your Avaya investment?
How IPI Helped Securitas
At the very outset of the project, IPI’s consultants conducted a full audit of the entire Securitas UK telephony infrastructure, which spans the ARC, a disaster recovery site and numerous locations nationwide. This audit allowed the IPI team to proactively identify any potential points of failure. IPI then went on to devise and deliver a plan to reconfigure the systems, eradicating any possible weaknesses, however slight.
How IPI Helped Coop
With a relationship spanning over 15 years, IPI helped Co-op integrate their phone system to their back office system as well as to their third party provider system. IPI understood Co-op’s original software apps and integrated Avaya software into those platforms to provide genuine value.
Partner for Innovation
We integrate and innovate too. As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional performance.
IPI were the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll keep on developing and delivering cutting-edge services and applications to match the needs of your customers and your business.
Managed Services
As a Diamond Avaya partner with Avaya-certified engineers, we have the depth of talent, as well as the time-honed processes, to meet any challenge your contact centre might face. Our proactive monitoring capabilities mean that we can often resolve issues before you know there’s a problem.
Proactive Outreach Manager
IPI’s Proactive Outreach Manager is an application platform that enables organisations to design and manage high performance and cost-effective automated notifications and outbound campaigns that reach out to customers via voice, email, or text messaging. These campaigns can notify customers of key information and enable them to take immediate action through automated self-service or by a conversation with an agent.
WFO
Our WFO solutions and services help our customers optimise and improve their capacity planning, forecasting and scheduling practices underpinned through an industry best practice methodology developed by working with dozens of contact centres around the world.
Talk to the Avaya Experts
We hold the highest Avaya engineer to client ratio in the UK which enables us to deliver a 98.7% client retention rate. Organisations across all sectors trust IPI to design, deliver and maintain their Avaya estate. We would love to help you.
Latest Updates
News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
6 reasons to move to a cloud contact centre
Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…
Upcoming Event
10th November, 2020
Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.
