Automation and AI can alleviate the pressure of the growing numbers of customer enquiries in the Contact Centre by revolutionising the service you offer to them in the process. Using IPI Cloud AI, which encompasses the likes of chatbots, your Contact Centre can accelerate call handling, resolve queries, improve security and simplify workflows – resulting in an enhanced customer experience, and a more sustainable and satisfying work environment for your agents.
IPI Cloud AI in the Contact Centre
Until now, deploying AI-powered Contact Centre solutions typically involved lengthy integration projects or wholesale changes to the Contact Centre platform. However, IPI Cloud AI seamlessly integrates with your existing Contact Centre solution and provides a SaaS package of our modular self-service solutions from which to choose.
- Voicebot and Chatbot – offering conversational AI for voice and chat
- ID Me – bringing voice biometrics into your Contact Centre
- Q4 Me – IPI’s patented call-back multichannel solution
- Send Me – giving your customers the option to use digital channels whilst in-queue
Gain a significant advantage over competitors
Deliver a more personalised experience
With a third of consumers leaving companies due to a lack of personalisation, addressing this should be a key priority. AI and automation can help. Using ID Me to identify a caller and intent capture to understand the nature of their query, Contact Centres can deliver a smoother, more personalised journey, where the agent already knows who the customer is and their reason for calling before they have begun their conversation.
24/7/365 customer support
Reduce average handling time
Enhance customer experience
Elevate the agent experience
Develop a competitive advantage
The Contact Centre is the hub of customer service operations – both a point of first contact, and a place of last resort
Boost efficiency and save costs
Automation technology will resolve a customer’s query more efficiently and more accurately. So, whether you divert calls away from the Contact Centre (through chatbots, voicebots or Send Me), accelerate processes (interactive voice bot), or automate routine transactions (ID Me and Send Me), IPI Cloud AI can help you spend less time on low-value interactions – boosting efficiency and saving costs.
Accelerate call handling, resolve queries, improve security and simplify workflows
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Inject AI into your Contact Centre
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The benefits of IPI Cloud AI explained
IPI Automation and AI
We help organisations to implement AI-enabled applications that provide a fast, responsive service and enrich the customer experience through automation. From updating information, to managing bookings and securing payments, automation can revolutionise your organisation. The business case is simple: deliver 24/7 on-demand information and support, plus a consistent customer experience, at a low cost.
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Latest updates
News
Royal Holloway, University of London selects IPI’s ElasticCX Service Recovery for contact centre support during the Clearing and Confirmation period.
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The golden quarter is where technology deployments can be most effective in streamlining customer journeys at a time of peak demand.
Upcoming Event
4th February, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
