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IPI and Zsah team up to deliver CX innovation

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Automation

Countdown to the Consumer Duty

The changing face of CX in the Contact Centre

Be empathetic to your customers, with an omnichannel customer experience (CX)

3 Contact Centre trends for 2023

Five resolutions for improving agent engagement and wellbeing in 2023

IPI partners with Verint to deliver Workforce Engagement innovation

Cost-of-living crisis – how utility companies can power up support

Raconteur feature: Creating smart digital customer experience journeys

IPI and Zsah team up to deliver CX innovation

Improve productivity in your Insurance Contact Centre – BIBA 2022

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