What’s best for the future of your Contact Centre?
Are you suffering from…
Increasing support costs and limited value?
Limited options for future expansion and development?
Security and compliance concerns due to end of life solution?
Lack of flexibility to meet business challenges?
How we can help
With so many leading Contact Centre solution products now, or soon to be, end-of-life or end-of-support, it can be hard to know whether to stick with a Contact Centre solution and upgrade or consider migrating to an alternative platform.
To help point you in the right direction, we’ll evaluate your Avaya Contact Centre solution estate and explore the future for each operation. With this contextual information, we can then help and suggest the best course of action, specific to your organisation. And we won’t stop there; we’ll take over your Avaya support and stabilise your Contact Centre throughout.
Find out if your Avaya technology is still supported today by using our Avaya assessment tool below
Should you stay on Avaya or leave?
As an Avaya Diamond partner, cloud migration specialist and an exceptional support team, we have the credentials, knowledge and expertise to help guide you in the right direction for your organisation.
Latest updates
News
New to the ElasticCX CCaaS suite of solutions, Service Recovery provides robust and scalable service recovery for contact centres.
Blog
Reflecting on our recent Spotlight event, it is clear that training agents to act with compassion, rather than empathy, can transform customer service.
