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Insurance Post feature: How AI can transform insurance Contact Centres

Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.

The reputation of the industry, and its impact on customer attitude and behaviour, is an almost constant concern for many, as is improving operational efficiency and reducing cost.

The 300-plus insurance contact centres across the country are rarely mentioned as an important area of focus by the industry’s decision-makers, yet they can have a significant influence across all three critical dimensions.

Often characterised by high turnover rates and stressful working conditions, employees within insurance contact centres are considered to be poorly compensated considering the responsibilities they bear.


Read the full article at Insurance Post to find out the multiple benefits AI has to offer in improving Contact Centre attrition, efficiency and enhanced experiences.

Insurance Post