Ensure Compliance, Even When Working From Home
Steve Murray, Applications Director at IPI discusses how you can alleviate some of the security concerns that come with remote working and remain PCI compliant:
Before the coronavirus struck, contact centres everywhere were on track with their digital transformation strategies, with well-laid plans of how they could grow their technological capabilities.
The Covid-19 crisis threw everything into disarray, and contact centres from every industry had to adapt to the situation and find new ways of handling and guiding the customer experience.
Contact us for more information around PCI compliance.
Read the full article in Call Centre Helper.
Stephen is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
