People's Postcode Lottery wins big with IPI's workforce engagement

People’s Postcode Lottery wanted to streamline its infrastructure around hybrid work. Following IPI’s Blueprint consultancy, IPI could tailor its existing Genesys WFM system to exactly meet the requirements; omni-skill their workers, integrate their workflows and minimise the risk to agent workload.

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Contact Centres | Genesys | Omnichannel | WFM