Resources
Sharing our expertise, insights and knowledge with you
Video
Join Dave Glasgow (Sales & Marketing Director at IPI), Stuart Pendleton (Specialist Consultant in Insurance Sector) and Isaac Richardson (New Business Acquisition Manager) as they discuss the challenges facing the Insurance sector and the opportunities present in Contact Centres for businesses to overcome these challenges.
eBook
In this eBook, we reveal the strategies into how retailers can transform their service personalisation and customer experience. Read more to find out why personalisation matters and the rise of digital, automation and AI, interaction analytics, the explosion of data, and regulation.
Video
IPI’s new contact centre-themed carpool karaoke series, ‘On Hold & On The Road’ is almost here! Catch a ride with Legacy Dave, Super Agent Jack, and Salesman Sam as they embark on a road trip, discussing the limitless opportunities of cloud-based technology, the woes of sticking with outdated legacy systems, and harmonising with parodies of popular tunes!
Case Study
Liberata, a leading service provider in the UK, embraced innovation by transitioning its systems to the cloud with Genesys Cloud, aiming for greater flexibility and adaptability.
Video
Join us for an exclusive interview diving into how IPI prioritises collaboration, partnership, and cultural fit in driving client satisfaction as well as the importance of adapting to meet client…
Video
In this video, we show you how IPI can help bring your customer service game to new heights through personalisation, self service, cloud solutions, scalability, intelligent routing, real-time analytics, security and compliance.
Case Study
The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. Hillarys remains committed to enhancing its operations and its staged migration to the cloud clearly underlines this.
Video
Join us for an exclusive interview diving into the mega trends shaping the Contact Centre industry in 2024! Discover insights on SaaS Adoption, Omnichannel, AI & Automation, Super Agents, Data & Insights in our new IPI Converse series.
Video
Discover what sets us apart and delve into the areas that define IPI. From innovative solutions to our core values, this video breaks down what IPI is all about.
Video
In ‘On Hold & On The Road,’ IPI personalities will pick up special guests in the Contact Centre industry for a unique spin on the popular Carpool Karaoke format. Together, they will embark on a road trip, harmonising with parodies of popular tunes and engaging in insightful conversations related to customer experience.
Video
The theme for July in our #IPIWellnessWednesday series is Vulnerable Customers – we take look at what options are available to Contact Centres to uplift, support and empower agents working with vulnerable customers.
Video
The theme for June in our #IPIWellnessWednesday series is Contact Centre Fitness – we share ideas, strategies and tools that put Contact Centres on track to bring home the gold medal for Contact Centre fitness. Let’s take a look at what Craig, our Head of Consulting, has to say about how you can achieve peak Contact Centre fitness.
