Resources

At IPI, we are more than a VOIP provider. We can help to optimise your voice services to ensure that you can connect to your customers with ease, all within a flexible infrastructure that adapts to your needs and could potentially save you money.

Harness the power of SD-WAN no matter your business size – Software-Defined Wide Area Network (SD-WAN) gives businesses of all sizes the ability to manage connectivity across multiple sites from a single dashboard while enabling cloud connection with greater speed, reliability and efficiency.

ElasticCX Service Recovery is our voice Contact Centre as a Service recovery solution, designed to be the lifeline for businesses facing sudden shifts in demand, operational upgrades, or worst-case scenarios like disaster recovery and security breaches. Our CCaaS Service Recovery empowers businesses to swiftly address challenges to ensure uninterrupted customer engagement.

ElasticCX CCaaS is a flexible, unified solution for managing your omnichannel customer service that helps your people’s time and your budget go further. It has the latest industry standard Contact Centre features ready to use straight out the box, with a highly configurable API architecture to bring your own additional services, all protected by robust cloud security. Read about it here.

Pauseable is an automated pause and resume solution designed for any organisation processing card payments over the phone or screen via Pay By Link. It has been created by IPI to ensure that phone and screen recordings are automatically paused while confidential information is being exchanged, ensuring that no sensitive card data is held in the recording estate.