Gamification: How it can be used to effectively engage your Contact Centre employees

In this ebook, you will learn how gamification has evolved over time and how it can be used to best meet the needs of the 21st century Contact Centre. We will share our best practice tips gathered from IPI’s 20 years’ experience of working with Contact Centres, helping you to kick-start a gamification programme that ensures success.

Post Categories:

Applications | Contact Centres | EX | Integrations | WEM

Previous PostIPI's Inner Circle Guide to Omnichannel
Next PostStreamlining the Customer Experience through the Contact Centre

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Gamification: How it can be used to effectively engage your Contact Centre employees

Post Categories:

Previous PostIPI's Inner Circle Guide to Omnichannel

Next PostStreamlining the Customer Experience through the Contact Centre

Related Posts

Pauseable by IPI now available on NICE CXone

IPI to exhibit latest Contact Centre and digital innovations at Retail Technology Show 2024

Understanding your customers and recognising vulnerability

Quick Links