Happy Customers, Happy Agents

As the pandemic hit, we helped Findel move to remote-working quickly and efficiently which then enabled us to continue working on the originally planned long-term cloud contact centre rollout.

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Happy Customers, Happy Agents

Post Categories:

Previous PostStreamlining the Customer Experience through the Contact Centre

Next PostHelping its customers when they need it most

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