Resources

Discover how IPI enabled White Light’s desired business outcomes through the use of IPI Cloud, robust SD-WAN and connectivity services.

Ageas decided to enhance its customer choice by introducing AI and Voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre consultants for complex enquiries. The delivery saw an overall reduction of 40-45 seconds per fully verified call.

IPI was tasked with creating a customised system, based around the same concept as that used for the chatbot. The idea was to create an internal database of information that the agents could draw from based on a number of core topics frequently raised by customers.

As the pandemic hit, we helped Findel move to remote-working quickly and efficiently which then enabled us to continue working on the originally planned long-term cloud contact centre rollout.

Co-op needed a solution that would enable it to effectively mobilise its contact centre team to work from home to cope with demand from existing and new services and be able to help its members, customers and wider communities more effectively.

For this water utilities organisation, IPI delivered an innovative speech-enabled IVR solution, an ID&V system and an automation tool to help with routine enquiries and information requests

Over recent years, demand to the Helpline has grown considerably. IPI therefore offered to support the charity by auditing its technology infrastructure to ensure it was fit for purpose, and that more parents could access the help YoungMinds offers.

Through working in partnership with IPI, DialAFlight has invested in its telephony infrastructure to ensure that both its customers and its dedicated Travel Managers have an integrated system that provides…

This legendary West End theatre is constantly pushing the boundaries of what is possible. And this ambition runs through every strand of the business, including the customer service elements like…

IPI overhauled the entire IT ecosystem, transforming legacy IT systems into class-leading solutions that help managers, directors and performers to focus on creating compelling experiences for their audiences.

First class customer service is paramount for TCC. Ensuring that their contact centre operates efficiently enables them to provide this. TCC first engaged with IPI when their legacy contact centre…

With easy access to its network, applications and resources by staff and partners a crucial element of Gloucestershire County Council’s ‘Agile Working’ initiative, the council needed to enhance its access strategy. The aim was to implement…