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MSI UK opted to leverage its decade-long partnership with IPI to implement Genesys Cloud to address its immediate needs as well as help it reach its more ambitious, longer-term goals.

Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.

As an established Genesys specialist with a shared commitment to customer-centricity, IPI had the perfect expertise and values to steer Motability Operations Ltd’s Contact Centre towards a new era of excellence based in the cloud.

Liberata, a leading service provider in the UK, embraced innovation by transitioning its systems to the cloud with Genesys Cloud, aiming for greater flexibility and adaptability.

The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. Hillarys remains committed to enhancing its operations and its staged migration to the cloud clearly underlines this.

People’s Postcode Lottery wanted to streamline its infrastructure around hybrid work. Following IPI’s Blueprint consultancy, IPI could tailor its existing Genesys WFM system to exactly meet the requirements; omni-skill their workers, integrate their workflows and minimise the risk to agent workload.

As EMIS’ customer service team operates on a hybrid-basis, a move initiated by necessity during the pandemic, a cloud-based operating system would afford its team the flexibility to work from wherever they are located and allow customers to contact EMIS more easily. EMIS turned to IPI, already an established partner, to help find the best solution to meet its evolved needs.

As its incumbent provider’s contract was approaching renewal, Equivo started looking at alternative suppliers and products, including existing partners. After a competitive tender, they selected IPI to implement Genesys Cloud.

Having conducted a thorough review of all GB Liners’ sites, learn how IPI determined that moving over to the IPI Cloud, and new telephony and SD WAN services was the most effective approach to helping GB Liners achieve its goals.

IPI recommended a move to the cloud-based Business Continuity Planning (BCP) offering from Genesys, the Genesys Rapid Response, a transition IPI had already successfully implemented with other clients that had needed to make a quick move to the cloud as a result of the pandemic.

IPI recommended a move to Genesys Cloud to meet Boden’s needs as a modern contact-centre while enabling a safe transition of its contact centre agents to a home-working environment.

Discover how IPI enabled White Light’s desired business outcomes through the use of IPI Cloud, robust SD-WAN and connectivity services.