Self-Service is the First Choice
While the traditional benefit of cost reduction is still at the heart of many self-service strategies, it has a far greater role to play than simply reducing the number of calls coming into the contact centre. In fact, the most important attribute of the customer experience is a fast response time. Our solutions make it easy for your customers to find answers to their questions and solve their problems quickly, delivering a great experience and reducing pressure on contact centre resources.
Managing increased demand or trying to do more with less?
The time has never been better to implement self service strategies.
Build a chatbot in 3 days and benefit from 90 days free usage
Why make customers queue? Free trial of our callback solution
Chatbots and AI
When it comes to chatbots, many of our clients are cautious about handing their customer interactions to artificial intelligence. That’s why our team of consultants work with you to create an operating model that is right for your business and right for your customers.
Speech Self-Service
The core to the success of your business? It’s the customer…but not just any customer…a happy customer. Customers want answers now, not later or tomorrow. They expect every need to be attended to without delay.
Ask Me – Telephone Surveys and Customer Feedback
IPI’s Ask Me solution will help you discover what actions are necessary to take your customer service to the next level, or validate your agents and support team’s already-strong performance in delivering customer satisfaction, by simply and directly asking your customer how you are doing.
Let Us Help You
With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient and secure contact centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer experience.
Latest Updates
News
IPI receives 'Best companies to work for' accreditation for second consecutive year
Company awarded three-star rating in recognition of "world-class" workplace IPI, the Contact Centre specialist, today announced that it has been named as one of the…
Blog
Geeks feature: Where does innovation thrive best?
Learn how to sell your innovation, protect it and make it sustainable.
Event
Retail Roundtable
7th July, 2022
Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.
