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Elevate your Customer Experience with IPI

IPI Innovate Annual Conference
Thursday 12th October 2023

Prepare to be immersed in a realm of boundless innovation and mega trends that are reshaping the Contact Centre landscape.

Join us for an extraordinary experience at Foxhills Golf and Country Club on the 12th of October  – ‘IPI Innovate.’ We’ll delve into the very essence of innovative technology and pioneering strategies, all crafted to elevate your customer services to unprecedented heights.

Witness first-hand the triumphs of our esteemed clients as they share their inspiring success stories, showcasing how they transformed challenges into opportunities.

The pinnacle of the event will be an awe-inspiring keynote from none other than the visionary John McAvoy, a true trailblazer and a story of redemption via the power of sport. ‘IPI Innovate‘ promises to be an unforgettable journey into the future of Contact Centers, a journey that will undoubtedly help guide your organisation on a path towards excellence.

Secure your place now and be part of the movement that shapes the future of customer experience!

Meet some of our speakers

Sat Sanghera

Sat is the CEO at IPI. A visionary leader in the technology industry, with a proven track record of innovation and business growth. Sat drives the company’s strategy, underpinned by his passion for building a purpose and people led culture. Under his guidance, IPI continues to build new capabilities to provide clients with Exceptional Customer Contact

Steph Canavan

Steph is the Exec Director Digital Transformation at MSI Reproductive Choices UK. A charismatic and enthusiastic leader with an entrepreneurial background, maintaining a clear vision and understanding of how digital can transform business outcomes. Steph leads with personal integrity, vision, energy, and passion and has 20 years’ experience in technology projects designing and executing digital transformation strategies with global reach.

Nichola Davies

Nic is Director of Product Management at OVO and an experienced Leader with 20 years of experience working in the utilities industry. Strong product management professional, highly skilled in business transformation, digital and contact centre solutions and leadership.

Andy Holbert-Rolls

Andy is a Senior Continuous Improvement Manager at Ageas UK. An enthusiastic leader with a passion for driving operational improvements, Andy has experience in leading a successful digital servicing transformation programme in the personal lines insurance sector.

John McAvoy

John is currently a Nike athlete, though his past paints a vastly different picture – a high profile armed robber who found redemption through the power of sport. He is now forging a new life as an endurance athlete who is committed to using his story of rehabilitation to help and inspire others to change their lives for the better.


Thursday 12 October 2023
12.30 Arrival and refreshments
13.00 Lunch
14.00 Introduction & IPI Company Update
14.10 Mega trends & Innovation
14.30 Vendor Fireside Chat with Verint, Avaya & Genesys – Vision and roadmap
14.50 MSI Customer Story
15.10 1st anniversary of ChatGPT – What have we seen?  
15.30 OVO Customer Story
15.50 Break
16.00 IPI Customer Success 
16.15 Ageas Customer Story
16.30 Keynote Speaker – John McAvoy
17.30 Closing comments & evening logistics
19.00 Pre-dinner drinks
19.30 Dinner and overnight accommodation
Friday 13 October 2023
07.00 – 09.00 Breakfast at your leisure
9.00 Optional activities – Spa/Tennis/Golf
13.00 – 14.00 Guests depart


Foxhills Country Club and Resort

Stonehill Rd,
Ottershaw, Lyne
KT16 0EL
United Kingdom


You can choose to have dinner, accommodation and the following morning activity type in the form provided.