IPI Cloud & Outsourced IT

Keeping ahead in the cloud

Whatever your current infrastructure, we can help you to transition to the cloud. Whether public, private or hybrid, our IPI cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe. We understand the unique challenges of running a business, and we understand how to assess cloud IT services through this lens.

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Moving to the IPI Cloud

The IPI Cloud solution is an enterprise-grade infrastructure operating across three tier-3 data centres. Each data centre is independently run, operating redundant power, cooling and connectivity services.

Reduce the burden on your IT facilities

VM Cloud from IPI is an Infrastructure-as-a-Service offering that provides a fixed amount of infrastructure that can be consumed within the IPI Cloud and extended as your needs evolve. This can help to reduce the IT burden on your own facilities, while also enhancing security and helping to manage the cycle of upgrades and maintenance.

Certainty of service

Our App Cloud offers a unique approach to securing the computing capacity you need. Instead of booking a volume of RAM or storage, you instead buy an ‘application’ or ‘business outcome’, providing capacity for your number of agents, on the line 24/7 with no outages – guaranteed. We carry the responsibility for delivering all the resources you need to keep your agents working effectively.

Potential to scale at anytime

We offer cloud solutions that flex to meet demand – without impacting your CapEx or charging you for resources you don’t need. With VM Cloud, you can easily bolt on additional computing power or storage space as your needs change.

Assured continuity of operations, no matter what.

IPI’s Back-up-as-a-Service (BaaS) provides a cloud storage repository and access to software to run on physical servers or virtual machines to process and send data to the backup target. Our BaaS provides virtual machine and file structure backup, with multiple copies of the data kept for recovery and compliance or business continuity objectives.

The service allows for data backup across any internet connection, as well as taking care of data security in transit, and compressing and deduplicating the data prior to transmission to minimise the impact on the local network.

IPI’s Disaster Recovery as a Service (DRaaS) allows for virtual machines to be backed up in the Azure cloud, protecting on-premise and private environments from loss of service or access.

In the event of a disaster, the virtual workloads can be enabled within the Azure cloud and end-users can remotely connect and continue to operate. Data Recovery Point Objectives and Recovery Time Objectives can be tailored to your business needs.

Outsourced IT – the IPI way

We are a trusted IT partner to many of the nation’s busiest organisations. We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation. We can manage all of your daily IT requirements, ensuring that the whole team has systems that consistently perform. And if things go wrong, our technicians are at the end of the phone, ready to fix issues remotely.

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““Everyone involved from IPI was dedicated, supportive and there when we needed them most. It was great to work so collaboratively with the IPI team, as we could ensure that we were always heading in the right direction and that the new implementations would meet our needs. Being able to resolve any hiccoughs together and take a best practice approach across our branches has been invaluable, as we really feel they were invested in the project. The ongoing support and direct contact with IPI, rather than having to navigate via another supplier, has been critical to the success of the project. IPI has been fantastic throughout and we look forward to our continued relationship with the team as we carry on innovating.””
Marc Hints, IT Support Manager, GB Liners

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““IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.””
Mark Sayer, EMIS

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““IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered. We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team. With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud.””
Julian Bond, Head of ICT at Hillarys

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““Working with IPI has been transformative for Motability Operations Ltd’s Contact Centre. Our customer service specialists now feel more empowered and confident in providing exceptional customer service. With IPI’s expertise and support, we’ve improved efficiency and deepened our connection with those we serve. Together, we’re making meaningful strides towards empowering individuals with disabilities across the UK and enhancing their quality of life through accessible transportation solutions.””
Laura Browning, Business Analyst, Motability

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““...we now have a much more enriched platform that provides us with all the necessary tools to support our customers." “Our customers are also telling us how impressed they are with the fact that they can now engage with us via other channels; our voice bots are making a difference!" “I am looking forward to what other Genesys capabilities we can utilise to make our jobs easier and continue to provide the excellent standards of Customer Satisfaction we strive for.””
Liberata Customer Services employees

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““The move to new, cloud-based technologies has enabled us to become more agile and continue to deliver exceptional service to our customers, even during the challenging times of the pandemic. Our collaboration with IPI has given us much greater resilience and peace of mind for maintaining vital communications and lines of business at all times. We see our relationship with IPI as a true partnership that is delivering value to the business and helping us to succeed now and in the future.””
Bryan Raven, Managing Director at White Light

Latest updates

News

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4th February, 2025

Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.