Self-Service

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Self-Service is the First Choice

While the traditional benefit of cost reduction is still at the heart of many self-service strategies, it has a far greater role to play than simply reducing the number of calls coming into the contact centre. In fact, the most important attribute of the customer experience is a fast response time. Our solutions make it easy for your customers to find answers to their questions and solve their problems quickly, delivering a great experience and reducing pressure on contact centre resources.

Managing increased demand or trying to do more with less?
The time has never been better to implement self service strategies.

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Chatbots and AI

When it comes to chatbots, many of our clients are cautious about handing their customer interactions to artificial intelligence. That’s why our team of consultants work with you to create an operating model that is right for your business and right for your customers.

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VIDEO ON-DEMAND

Expert tips for a successful chatbot project.

Speech Waves

Speech Self-Service

The core to the success of your business? It’s the customer…but not just any customer…a happy customer. Customers want answers now, not later or tomorrow. They expect every need to be attended to without delay.

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Ask Me – Telephone Surveys and Customer Feedback

IPI’s Ask Me solution will help you discover what actions are necessary to take your customer service to the next level, or validate your agents and support team’s already-strong performance in delivering customer satisfaction, by simply and directly asking your customer how you are doing.

Explore Telephone Surveys & Customer Feedback
Telephone surveys

Let Us Help You

With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient and secure contact centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer experience.

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Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Blog

cloud contact centre
6 reasons to move to a cloud contact centre

Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…

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Upcoming Webinar

 

5th November, 2020

Our expert panel and industry speaker will discuss how to improve customer experience by utilising IPI Cloud AI to drive efficiencies and cost savings.

Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs

Top 10 UK University

Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach.

Leading Global Car Manufacturer

ID ME allows us to identify and verify callers against the account details held in CRM. It’s saved us 45 seconds per call freeing up huge capacity in our centre. It’s been a resounding success.

FTSE Listed Utility Company

Send ME allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.

Multinational Fulfilment Agency

Working with IPI has improved service to our customers and internal processes which has led to happier staff, reduced agent turnover, and us becoming a Top 50 in Customer Service.

Peter Martin, Head of Operations, The Caravan and Motorhome Club