Self-Service is the First Choice
While the traditional benefit of cost reduction is still at the heart of many self-service strategies, it has a far greater role to play than simply reducing the number of calls coming into the contact centre. In fact, the most important attribute of the customer experience is a fast response time. Our solutions make it easy for your customers to find answers to their questions and solve their problems quickly, delivering a great experience and reducing pressure on contact centre resources.
Chatbots and AI
When it comes to chatbots, many of our clients are cautious about handing their customer interactions to artificial intelligence. That’s why our team of consultants work with you to create an operating model that is right for your business and right for your customers.
The core to the success of your business? It’s the customer…but not just any customer…a happy customer. Customers want answers now, not later or tomorrow. They expect every need to be attended to without delay.
Ask Me – Telephone Surveys and Customer Feedback
IPI’s Ask Me solution will help you discover what actions are necessary to take your customer service to the next level, or validate your agents and support team’s already-strong performance in delivering customer satisfaction, by simply and directly asking your customer how you are doing.
Let Us Help You
With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient and secure contact centres in the world. Optimised hubs that offer a more satisfying, more cost-effective customer experience.
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
“Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs ”Top 10 UK University
“Ask Me has successfully completed in excess of 350,000 Customer Satisfaction surveys and provided valuable insight to allow us to enhance our service approach. ”Leading Global Car Manufacturer
“ID ME allows us to identify and verify callers against the account details held in CRM. It’s saved us 45 seconds per call freeing up huge capacity in our centre. It’s been a resounding success. ”FTSE Listed Utility Company
“Send ME allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases. ”Multinational Fulfilment Agency
“Working with IPI has improved service to our customers and internal processes which has led to happier staff, reduced agent turnover, and us becoming a Top 50 in Customer Service.”Peter Martin, Head of Operations, The Caravan and Motorhome Club