In this opinion piece Isaac Richardson, Account Manager at IPI, takes a look at the advantages of moving on from legacy software systems.
The challenges facing an insurer are many and varied. With analysts predicting that by 2024, AI will be a critical component in up to 70% of customer interaction, how can insurers running a busy customer contact centre capitalise on this cutting-edge innovation in a cost-effective and measured way?
Read the full article at Insurange-Edge to read more about the ways in which legacy technology is restricting insurance companies and the advantageous opportunities cloud-based solutions offer!
