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For insurers operating Contact Centres, artificial intelligence (AI) has undoubted potential to significantly improve customer interaction, leading to increases in revenue and customer retention. But an online poll carried out by IPI, the digital Contact Centre specialist, suggests that some 30% of the respondents risk falling behind the competition as they have no current plans to use AI for their contact centres.

Read the full article at Insurance Edge to learn more about how AI is evolving and helping insurance brands triage and deal with calls, chats, texts and more comms, with insight from IPI’s Director of CX Solutions, Stephen Murray.


Insurance Edge